Field Service Associate

Player One Amusement Group has an immediate opening for the position of Field Service Associate - FULL TIME (Edmonton) reporting to the Regional Supervisor, Alberta North Route. This position requires you to travel and service the Edmonton and surrounding area . You are expected to work approximately 40 hours per week.

Player One Amusement Group employs over 500 people in 21 offices throughout Canada and the United States. One of North America ’ s leading providers of interactive video, redemption, amusement gaming and vending equipment, it specializes in solution servicing and design for a wide range of customers in the theatrical exhibition vertical as well as community-based entertainment destinations such as bowling centres, restaurants, arcades, shopping centres and water parks. 

Key Areas of Responsibility:

• Manage the company’s revenue generated from our amusement machines (collect and deposit all income, record all meters, identify discrepancies, secure funds pending deposit, provide all collection & banking reports)
• Manage the service call process: Receive, prioritize and complete service calls, provide timesheets and accountability of route service, communicate with service/regional manager of ongoing game and service issues
• General maintenance on all gaming equipment (includes but not limited to: replace components, test equipment, cleaning, preparation, ensure repairs are done in a cost-effective manner, maintain and update your parts kit, stock and replenishment of prizing & receive inventory)
• Comply with all safety procedures, maintain good housekeeping and safety of work areas. Adhere to all health and safety requirements by the organization
• Recognize danger and safety hazards and propose methods to eliminate them
• Maintain compliance with Federal, Provincial, Municipal Ordinances, Codes, or Laws
• Other miscellaneous duties, as required

Education/Experience

• The successful candidate must be bondable
• You do not need experience with arcade machines, but a technical or electrical background would be an asset

What you need to be a successful member of this team:

• Valid driver’s license and a dependable vehicle
• Exceptional communication (oral & written), organization and time management and skills

• Excellent problem solving and troubleshooting skills
• Self-motivated and reliable, with the ability to work as a team
• Attend periodic training seminars
• Perform additional job duties as requested while maintaining the ability to prioritize and manage multiple activities
• Strong computer/technical aptitude
• Demonstrate a full understanding of provincial Health & Safety regulations
• Work effectively in a fast-paced environment
• A flexible schedule that includes a minimum 40 hours a week
• Job requires ability to work with tools, pipes and materials
• Ability to lift and manipulate objects of up to 80 lbs for 50 feet is required
• Use of Personal Protection Equipment such as safety boots is a must for route personnel
• You will be required to carry a small inventory of personal tools

What we offer to our full time employees:

• Comprehensive initial and ongoing training as the business is forever changing
• Vehicle for job or monthly vehicle allowance provided
• Company phone (basic model)
• Travel allowance, if applicable
• A future to grow within the company