food and beverage service manager

Overview

Languages

English

Education

• Other trades certificate or diploma
• or equivalent experience
• Hospitality administration/management, general

Experience

1 year to less than 2 years

Responsibilities

Tasks

• Analyze budget to boost and maintain the restaurant’s profits
• Evaluate daily operations
• Monitor revenues to determine labour cost
• Plan and organize daily operations
• Plan, organize, direct, control and evaluate daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Enforce provincial/territorial liquor legislation and regulations
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Participate in marketing plans and implementation
• Set staff work schedules and monitor staff performance
• Address customers' complaints or concerns
• Provide customer service
• Manage events

Supervision

• 5-10 people

Credentials

Certificates, licences, memberships, and courses 

• Responsible Beverage Service Certificate
• Serving It Right Certificate
• Smart Serve
• Workplace Hazardous Materials Information System (WHMIS) Certificate
• Serving It Safe program certification
• Safe Food Handling certificate
• ProServe program
• Food Safety Certificate

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Office
• MS Outlook
• Point of sale system
• Spreadsheet

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Repetitive tasks
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance

Other benefits

• Free parking available
• Team building opportunities
• Wellness program