General Manager, The Great George Hotel

At Murphy Hospitality Group we pride ourselves on a very high standard of quality service and products and it takes exceptional people to reach this higher level. We have an excellent employee training program and benefits package. We offer competitive wages and opportunities for advancement. It’s all about the people! General Manager, The Great George Hotel, Charlottetown, PEI The General Manager oversees all aspects of operations at The Great George Hotel including guest service standards, front desk, housekeeping, maintenance, finances, sales & marketing, team leadership and staff development. The General Manager must demonstrate outstanding leadership, managing, and mentoring team members. She/he must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with the Great George Hotel objectives. The perfect person for this role will be highly organized and professional with a passion for the Hospitality Industry and Creating Memorable Experiences. As the General Manager, The Great George Hotel, You Will

• Work closely with the Chief Hotel Officer to ensure the Hotel operates based on SOP, Brand Standards and Systems + Procedures as laid down by the Company.
• Oversee the successful running of the hotel, working to achieve the financial, marketing, and human resource goals/KPIs and objectives as set by Murphy Hospitality Group.
• Direct and control the activities of front office, reservations and guest services to ensure adherence to the standards, policies, and procedures of the hotel.
• Continuously provide 100% guest satisfaction, quality service, and compliance to the MHG hotel division policies and procedures.
• Work with the Director of Hotel Sales to develop a strong sales strategy to maximize room revenue.
• Establish relationships with guests and major corporate and government clients.
• Assist in the hiring of team members in coordination with the hiring processes of MHG.
• Display a high degree of professionalism and integrity in the day to day management of the hotel and administrative duties as specified.
• Ensure the quality of guest service at every touch point meets or exceeds the standards of the hotel.
• To ensure that accurate forecasting and Revenue Management activities are taking place.
• To ensure that the operational and service skills of the employees of the hotel are being constantly improved.
• To support and implement all corporate programs and guidelines.

Who You Are

• Strong organizational skills and the ability to work with competing priorities and deadlines
• Proven experience in leading, training, and developing team members
• Must be willing and able to work independently with minimal supervision while achieving daily and weekly goals
• Exceptional customer relation skills
• Must possess a passion for the hospitality industry and a desire to work with our guests

What You’ll Bring

• 5+ years’ experience in guest services, preferably in the Hotel/Hospitality Industry
• Proven experience in Preparing Annual Budgets, Business Plans, Capital Budgets, Read and understand P&L Statements, Balance Sheet, Prepare PACE Reports beside other Daily, Weekly, Monthly and Quarterly Reports
• Working Knowledge of the Latest PMS, Revenue Management Software’s, Reputation Management Software’s, AI Chat Bots and AI CX Software’s.

What We Offer

• Competitive Base Salary
• Bonus based on achieving KPIs
• Corporate RRSP Matching Program
• Health and Dental benefits
• MHG Wellness & Fitness programs
• Growth and development opportunities
• Discounts at local shops and restaurants