Hotel Clerk Supervisor

Application Notes

• Relocation assistance is not provided.
• Your application/resume must state you are a permanent resident or Canadian citizen. Applicants on open work permits are not eligible.
• Only those who meet the requirements will be contacted.

Job Overview

Are you a dynamic leader with a passion for delivering exceptional guest experiences? We are seeking a Front Desk Supervisor to join our team and play a pivotal role in shaping the first impression of our hotel. Your expertise in team leadership, guest services, and operational efficiency will contribute to the overall success of our establishment. If you thrive in a fast-paced environment, possess excellent communication skills, and have a commitment to excellence, we invite you to be a key player in creating memorable stays for our guests.

Responsibilities

• Team Leadership: Hire, supervise, train, and support the front desk team, while fostering a positive work environment.
• Guest Services: Ensure exceptional customer service, and handle guest concerns promptly.
• Check-In/Check-Out Process: Oversee efficient processes, train staff on reservations and payments, and monitor room turnover.
• Front Desk Operations: Maintain an organized front desk area, ensure policy compliance, and manage reservation systems.
• Financial Management: Handle transactions, balance cash drawers, and monitor/control front desk expenses.
• Communication: Foster effective team and interdepartmental communication, and relay important information promptly.
• Security and Safety: Enforce measures to safeguard guest information and property, and address safety concerns promptly.
• Reports and Record-Keeping: Generate and analyze reports on performance and satisfaction and maintain accurate records.

Requirements

• Completion of a post-secondary program (degree or diploma) in hospitality or hotel management
• 3 years' experience supervising a guest services team in a hotel setting
• Strong interpersonal and communication skills
• Customer service orientation
• Professionalism
• Ability to develop, engage and lead individuals and teams
• Adaptable to employee/guest needs and situations as they arise
• Problem solving and judgement
• Financial acumen

Before applying, ask yourself – am I a Canadian citizen or permanent resident? Am I an experienced and effective leader? Am I adept at handling financial transactions accurately and efficiently? Do I excel in fostering a positive team environment and delivering outstanding guest experiences?

Job requirements: Ability to work a flexible schedule, including evenings, weekends, and holidays.

Schedule:

• 8-hour shifts in a continuous operation
• 40 hours per week

Salary: $47,840 per annum

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care
• Holidays (or $ in lieu)
• Training opportunities for career growth

Work Location: Onsite (Whitehorse)

About the company

Northern Vision Development (NVD) is a company made up of self-starters and entrepreneurs in real estate, hospitality, and development. Our projects include the development of new residential and commercial properties, as well as the operation of hotels and restaurants. We are proud to be majority First Nation owned, and we are committed to building strong and vibrant Yukon communities.

NVD’s hospitality division boasts a portfolio of unique hotels and restaurants across the territory. In Whitehorse: The Edgewater Hotel, The Best Western Gold Rush Inn, Moose & Mountie, Gold Pan Saloon, and the Belly of the Bison. In Dawson: The Downtown a Coast Hotel, Midnight Sun Hotel, Jack London Grill, Sourdough Saloon and Eldorado Hotel. In Mayo: The Bedrock, and the North Star Motel.

We are proud to have a diverse and wide range of cultures and people. And while we don't always agree, we always respect each other. They say everything you want is on the other side of fear and you have nothing to lose by reaching out to connect with us. Let's have a chat and get to know each other to see if we are a match for your career.