Hozpitality - Social Catering Sales Manager

FAIRMONT Company Description For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Job Description Utilizing the existing database and free market information to pursue and cultivate prospective clients in the social-local catering market. Generate profitable and logistically sound bookings that create strong business relationships in the social market with the ability to generate repeat business.

• This position is responsible for exceeding their catering and room rental revenue goal and as outlined by the Director of Sales.
• Solicit social catering business (Weddings, Birthdays, Bar/Bat Mitzvah's, Holiday events) through execution of actions outlined in the Catering Sales Action Plan as well as established solicitation practices.
• Active participation in the inquiry schedule and support of the other "Inquiry Managers" in coverage during absences, vacations and other high demand periods.
• Solicit existing account base to generate additional bookings from the Account for the local-social catering market.
• Prompt response to all business leads in an effort to capture additional market share.
• Prepare accurate and creative event proposals and market-specific promotions.
• Solicit from and confirm with clients, all information pertaining to the event they are planning to organize information for an accurate file turnover once the event is turned definite.
• Negotiate prices, prepare accurate quotes and then confirm business via contracts.
• Conduct site inspections for business leads as required.
• Active participation in departmental meetings, team building efforts and other like activities.
• Upon turnover of a booking, coordinate and follow up with the assigned Event Sales & Services Manager and/or other hotel departments to ensure delivery of Hotel's promised services.
• Initiate billing procedures, ensuring client credibility and those deposits and/or credit applications are received with adequate information and within an acceptable time frame.
• Yield bedroom and meeting space daily to ensure optimum potential through the use of Opera Sales & Catering and PMS systems.
• Fully knowledgeable of (and in adherence to) liquor and fire safety laws and regulations.
• Fully aware of any industry trends.
• Participate and conduct post-event follow up meetings to address strengths and weakness of an event while soliciting return business.
• Prepare weekly, monthly, quarterly and annual reports as required.
• Assist with the compilation of competitive intelligence information.
• Participate in trade shows, conventions and promotional events within the hotel and trade related organizations.
• Actively participate in appropriate Sales training.
• Maintain high quality of service standards required by the hotel and by the company.
• All other reasonable requests that are made by the leadership of the Department and Hotel
• Ensure Health & Safety standards are complied with at all times.
• Adherence to Company Green Initiatives.
• Adherence to OPERA Standards at all times

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Qualifications

• Post-Secondary education, or graduate of recognized Hotel & Restaurant Management Program or equivalent and/or minimum one year as a Fairmont Hotels & Resorts Sales Representative and/or equivalent industry experience.
• Microsoft Office Software computer literacy required.
• High energy with exceptional organization and communication skills.
• Excellent interpersonal skills, booth written and verbal.
• Must be a creative and effective leader, possessing a high degree of professionalism.
• Knowledge of Kosher market and requirements a strong asset.
• Must be able to work independently and maintain a positive attitude within a very busy environment.
• Strong knowledge of food and beverage.
• Completion of Situational Selling courses a strong asset.

Additional Information Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family. Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 94 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests' purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience! What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Note: Must already be legally entitled to work in Canada to be considered for the position