Operations Manager Hotel

Description

• Oversee the day-to-day operation of delivering guest service, including Front Office, Bell & Valet Services, Maintenance, In-Room Dining, Wellness, Vitality Spa & seasonal Activities.
• Coordinate, lead, motivate, and develop Department Managers, Supervisors, and team members.
• Liaise with operating departments within the district to ensure seamless collaboration.
• Foster lateral relationships with Sales, Revenue Management, Catering, IT, HR, leadership  team, Marketing, Accounting, and Restaurants.
• Ensure compliance with Forbes Five-Star standards through training and audit activities.
• Lead AM and PM pre-shift and Pass-on meetings.
• Conduct departmental meetings and develop strong relationships with various teams.
• Participate in the hiring process for all positions at the hotel.
• Administer and analyze zero-defect reporting.
• Pacify guests immediately in case of product or service failures.
• Lead the weekly labor meeting.
• Attend and occasionally chair the weekly Executive Committee Meeting.
• Attend the monthly P&L review and Quarterly performance review with AGL Leadership.
• Assist with pre-work for the annual budget process.
• Plan and schedule repair and maintenance works throughout the hotel property.
• Ensure OS&E supplies are maintained at appropriate levels for effective operation.

Requirements

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Minimum of 10 years of progressive experience in hotel operations, with at least 5 years in a managerial role.
• Previous experience in operations and rooms division in luxury hotels – Ideally Forbes 5-Star
• Proven leadership abilities with a track record of effectively managing teams and fostering a positive work environment.
• Strong organizational and problem-solving skills, with the ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests, employees, and stakeholders at all levels.
• Proficiency in hotel management software and Microsoft Office Suite.
• A solid understanding of revenue management systems
• Flexibility to work evenings, weekends, and holidays as needed.

We are united by a commitment to deliver exceptional service and maintain a pristine, welcoming environment across all departments. If you’re driven by a passion for hospitality and seek to be part of a team dedicated to exceeding expectations, consider joining them.