Patio Supervisor - Contract

ABOUT US:

At Delta Hotels by Marriott Kingston Waterfront, we strive to provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!

POSITION SUMMARY:

This is a contract position during the months of May to September as a Supervisor for our Patio. The Patio Supervisor ensures a superior guest experience by efficiently supervising and coordinating breakfast, lunch and dinner operations in accordance with hotel and brand standards .

DUTIES & RESPONSIBILITIES:

• Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problems and taking immediate action.
• Ensure compliance with health and safety regulations and report any areas of concern to the Restaurant Manager for follow-up.
• Checking food & beverage quality, restaurant services, plate presentation, and appearance and cleanliness of the dining room and lounge area
• Morning review of the day’s reservation activity working as required with the Restaurant Manager to discuss scheduling options.
• Ensure proper staffing for the day, assign sections.
• Forecast and determine when customer volume requires adding or re-assigning staff and making adjustments accordingly.
• Schedule and direct staff in their work assignments
• Report to Kitchen of any special concerns that are noted in the reservation sheets and detail book.
• Advise Chef of items requiring re-order
• Signing out the appropriate keys for the AquaTerra bar float and locked areas.
• Provide change for the AquaTerra bar float from the main float.
• Report to management if a coin order is required to restock small bills.
• Receive any wine or liquor orders on behalf of management if they are unable. There may be a need to go to the liquor room to obtain needed inventory.
• Demonstrate Delta Brand Standards at all times.
• Train with the Restaurant Manager to learn the operation and functionality of the On-Line Reservation system.
• Provide input to the Restaurant Manager regarding job performance for review purposes of staff.
• Record in Shift Notes the daily activities of the floor that shift.
• Promote teamwork, intercultural competency among team members, quality guest service through education, effective communication, and coordination with other departments.
• Supports and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making.
• Establish and maintain effective professional, courteous, constructive relationships with guests, staff, and management team.

The above areas of responsibility are not all inclusive and may be amended from time to time.

QUALIFICATIONS:

• 2 years previous supervisory/management experience in the restaurant industry
• Experience as a Server in a fine dining atmosphere
• Strong communication skills and proven leadership skills
• Excellent organizational and time management skills
• Superior employee relations and interpersonal skills
• Ability to handle high pressure situations with tact and diplomacy.
• Must possess the ability to communicate effectively within a diverse team environment.
• Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests.
• Must be flexible to workdays and holidays, with the occasional evening or weekend.

Job Type: Fixed term contract
Contract length: 4-5 months

Pay: From $19.00 per hour

Benefits:

• Company events
• Discounted or free food

Schedule:

• Day shift
• Evening shift
• Every Weekend

Work Location: In person