Senior Director, Infrastructure and Operations

Looking for an opportunity to make a real impact? We’re currently recruiting for a Senior Director, Infrastructure and Operations to join our amazing team of talented employees. This is a hybrid role, our office is in Richmond, British Columbia so we’re ideally looking for a candidate in the Greater Vancouver area.

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. Boston Pizza has for decades enjoyed a significant takeout and delivery side to our business, which has served as a strong advantage vs. most competitors in helping us adjust to and successfully weather the significant impacts the pandemic has had on the broader restaurant industry. We hope you’ll consider joining us!

What you do:

As a member of the Business Technology team, you will be reporting to the SVP, Business Technology. The Senior Director of Infrastructure and Operations will lead our comprehensive infrastructure and operations strategy, overseeing the Azure infrastructure team, corporate helpdesk, field implementation team for restaurants, and restaurant client support team. This role is responsible for ensuring high availability, optimal performance of IT systems, and exceptional support for POS systems, menu-related issues, and other restaurant technologies. In this role, you will be expected to:

• Lead and strategize the development, implementation, and management of our IT infrastructure across Azure platforms, ensuring robustness and scalability .
• Oversee the corporate helpdesk to ensure timely and effective resolution of IT issues, enhancing employee productivity and satisfaction.
• Direct the field implementation team for efficient deployment and maintenance of restaurant technologies, ensuring seamless operations and customer service.
• Manage the restaurant client support team, focusing on POS, menu management, and other critical technology support to ensure high levels of customer satisfaction.
• Develop and maintain strong vendor relationships, negotiating contracts and managing service level agreements (SLAs) for IT services and products.
• Ensure compliance with industry standards and regulatory requirements, implementing best practices for IT security and data protection.

Who you are:

• You have a Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field;
• You have 7+ years’ experience in IT infrastructure and operations management, preferably in a multi-site retail or restaurant environment, and managing diverse teams, particularly in technology implementation and support;
• You have certifications in Azure, ITIL, or related areas;
• You have a deep understanding of Azure cloud services, network architecture, and IT systems relevant to a fast-paced, customer-focused industry;
• You have strong problem-solving, interpersonal, and communication (written & verbal) skills;
• You are able to address complex challenges through innovative solutions;
• You are able to provide strong leadership to motivate in a team-oriented, collaborative environment, and build relationships across a wide range of audiences;
• You have 2+ years of strategic planning experience.

Why you want to work with us:

• We’re a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
• We’re an organization with a strong emphasis on team culture;
• Our entrepreneurial roots support a culture of collaboration;
• We offer a flexible working environment that embraces both in-person and remote work;
• We have amazing employee programs and benefits;
• We’re always looking to promote internal talent;
• We have a tight-knit team to support you every step of the way;
• We’re a Great Place to Work®, and recognized on the Best Workplaces™ for Women, and Most Trusted Executive Teams 2024 Lists.

What’s next:

• If you know someone who might be interested, share this posting with them;
• If you’re interested, send us your resume;
• If we’re interested, we’ll reach out to you to schedule a phone screen;
• If you continue to be a prime candidate, we’ll move forward with interviews;
• If you’re our leading candidate, we’ll conduct reference and background checks and provided they’re as good as we expect, we’ll extend you an offer.

The annual base salary for this role is $132,150 – $148,600.

At Boston Pizza International, we are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. Our commitment extends to providing equal opportunities and accommodations throughout our recruitment process. If you require accommodations in our recruitment process, we encourage you to inform the recruiter and/or hiring manager.

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