Senior Manager, Global Change Management Operations

Requisition ID: 200500
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.

The team:

Global Technology Enterprise Platforms (GTEP) is a key technology division of Scotiabank. They provide critical infrastructure solutions and support to the bank globally and employs approximately 2,000 full-time employees and contractors, across 15 countries.

The IT Service Management (ITSM) department is the centre of excellence that's responsible for the Process, Governance, and Operations of key ITSM practices globally.

The role:

You will be an integral part of our Global Change Management Operations team, overseeing the Global Change Management Operations, ensuring that Technology Changes within Production are executed in a controlled and authorized manner, in compliance with governing regulations, Scotiabank's standards, policies, processes, and procedures.

The Senior Manager leads and provides direction to the Global Change Management team, ensuring operational efficiency, effectiveness, and success by continuously measuring operational performance & results, and adjusting the team's focus as necessary.

Is this role right for you?

• You are an influencer and enjoy building relationships across cross-functional teams.
• You thrive on problem-solving to design solutions for business problems within your domain.
• You enjoy working with distributed teams to influence strategy, tactics, and execution of Change Management.
• You can leverage a strong understanding of enterprise IT infrastructure and applications and related management of risk related to change, software delivery, and ensuring velocity.
• It's in your DNA to partner cross-organizationally and drive improvement.
• You are keen to provide strategic insights & practical recommendations.
• You thrive on problem-solving to design solutions for business problems within your domain.
• You take pride in managing deliverables independently and with a high degree of efficiency.

Do you have the skills that will enable you to succeed in this role?

• You possess strong communication (verbal/written/presentation) skills to convey technical information to both technical and non-technical audiences. The same in Spanish is an asset.
• You have at least 10+ years of progressive IT & business industry working experience, which must include at least 3+ years of experience in managing teams or projects/programs.
• You have at least 3+ years of hands-on professional working experience in IT Service Delivery. Doing this in the financial services and, specifically, banking industry is highly desired.
• You have at least 2+ years of working experience in operating Change/Release Management at a large organization.
• You have applied knowledge of ITSM disciplines and frameworks, specifically ITIL.
• You have experience in a technical domain, such as software development, system administration / operations, reliability & performance engineering, process engineering, resilience engineering, etc…
• You have the skills to interact with an increasingly broad range of stakeholders to influence results.
• You have the skills to lead technical/strategic initiatives on a global scale through the application of theoretical technology-specific knowledge to improve operational efficiency and align with changing business requirements.
• You have completed a post-secondary education in Computer Science, Engineering, or in a related technical stream, or commensurate experience.
• Completion of ITIL v.4 certification is an asset.

• You'll get to work with and learn from diverse industry experts, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and as well, continuous learning through online courses, cross-functional development opportunities, and tuition assistance.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
• As a part of our Hybrid Work Model, when required to be onsite, our primary office in downtown Toronto is:

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Located near the TTC's Line 1 King subway station & is located minutes from GO Transit/VIA Rail hub at Union Station; as well as the TTC's King 504 streetcar line.
• Just minutes from the Gardiner Expressway & the DVP.
• Home to The Commons, a dining space at Scotia Plaza for employees where breakfast & lunch are served. Also, The Bean serves hot/cold beverages & snacks.
• Directly accessible to The PATH & its many food courts, restaurants, grocery stores, LCBO, hairdressers, pharmacies, gyms, clothing stores & services.

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Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.