Restaurant Events Assistant

Restaurant Events Assistant Location Vancouver, BC : Glowbal Restaurant Group has become one of the most successful restaurant companies in Vancouver. Our eight brands include Glowbal, Coast, Italian Kitchen, Trattoria Burnaby, Black+Blue (Vancouver & Toronto), The Roof, Five Sails and Riley Fish & Steak. Immersing guests in an experience that is fresh and vibrant, with engaging service, impressive wine, and cocktail lists, and some of the most inventive, celebrated cuisine, it is no wonder our restaurants are exactly where everyone wants to be. WHY WORK FOR US: We are proud to offer our 1000+ staff competitive wages, hands-on training, extended health benefits, annual performance reviews, and referral programs. We also support internal growth and development with our job transfer policy and performance-based opportunities for cross training in different cuisines and restaurant concepts. Dining discounts across our brands are a definite perk! As we continue to grow and expand our teams, we are currently seeking RESTAURANT EVENTS ASSISTANTS for our diversified locations. The RESTAURANT EVENTS ASSISTANT provides a wide range of clerical duties, office administrative duties, project coordination, office maintenance and accounting support to the Event Sales Department. Provide operational support to the RESTAURANT EVENTS SALES MANAGER, as well as assist in answering event inquires and create proposals. DUTIES AND RESPONSIBILITIES: Operations:

• Maintain complete knowledge and comply with all Glowbal Restaurant Group policies and service procedures.
• Ensure correct and timely completion of all administrative work.
• Distribute confirmed event BEOs in timely manner to all departments.
• Maintain open lines of communication between events department, front-of-house and back-of house departments, including but not limited to leading and/or participating in weekly event meetings.
• Prepare event packages, including printing BEOs, menus and function feedback forms.
• Record post-event sales in a timely and accurate manner.
• Monitor restaurant's general email inbox for incoming event inquiries.

Customer Service:

• Prepare, set-up and execute functions and off-site catering events as required.
• Set up Audio Visual equipment pre-event.
• Anticipate guest needs and respond promptly.
• Maintain positive guest relations at all times.
• Accommodate all requests for information courteously.
• Constantly be aware of the needs of the customer, continuously striving to create the “perfect event”.

Human Resources:

• Foster and maintain excellent communication with all managers within Glowbal Restaurant Group.

SKILLS AND QUALIFICATIONS:

• 1+ year experience in similar position.
• Degree/diploma in Business, Hospitality or Event Management an asset.
• Proficient with Microsoft Office (Outlook, Word, Excel) and internet searches.
• Prior administrative experience and exposure to marketing and sales an asset.
• Prior restaurant experience and working knowledge of Tripleseat and Sevenrooms are assets.
• First Aid and Food Safe certification are assets.
• Excellent time management, communication, and interpersonal skills.
• Exceptional organizational skills and pedantic attention to detail.
• Superior customer service skills in addition to impeccable personal presentation.
• Ability to respond quickly in a dynamic and changing environment.
• Ability to provide clear, pleasant telephone communication with proper grammar.
• Ability to promote positive relations with all individuals who approach Glowbal Restaurant ---Group by telephone/email.
• Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations.
• Ability to perform job functions with minimal supervision.

TO WORK FOR US: You MUST have valid proof of Social Insurance Number and be legal to work in Canada with proof as a Canadian Citizen, Permanent Residence or Valid Work Permit. ONLINE APPLICATIONS: We genuinely appreciate your interest in becoming a part of our dynamic team. Please be aware that due to the high volume of applications, we will only be able to reach out to candidates who have been shortlisted for an interview.