waiter/waitress - food and beverage services

Overview

Languages

English

Education

• No degree, certificate or diploma

Experience

1 year to less than 2 years

Work setting

• Restaurant
• Bistro

Responsibilities

Tasks

• Must be of legal age to mix and serve alcoholic beverages
• Address customers' complaints or concerns
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Advise on menu selections
• Clear and clean tables, trays and chairs
• Describe and advise on wine selection
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Serve food and beverages
• Take orders and relay to kitchen and bar staff
• Provide customer service

Supervision

• No supervision responsibility

Credentials

Certificates, licences, memberships, and courses 

• Food and beverage server trade certificate
• Customer Service Excellence Certificate
• Food and Beverage Server Training
• Responsible Beverage Service Certificate

Experience and specialization

Computer and technology knowledge

• Aloha Point of Sale (POS)

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Organized
• Reliability
• Team player

Benefits

Financial benefits

• Gratuities