Bilingual Administrative Coordinator

Description

Create exceptional customer experiences for our patients

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

Our TELUS Health clinic is looking for an Administrative Coordinator to join our dynamic and professional team. Through inspired, innovative and effective action, our small team is dedicated to facilitating the patient journey within the healthcare network. Equipped with the best technologies, we strive to enrich our customers' experience. Are you empathetic and resourceful? Are you committed to team collaboration and support? Does this environment appeal to you? You could be the missing piece to our team.

Our team and what we’ll accomplish together

As an Administrative Coordinator, your core mission is to provide leadership and oversight to on-site customer service to patients and clinicians. The role will act as an onsite leader among Medical Office Assistants and report to the clinic team leader.

What you’ll do

• Responsible for Medical Office Assistant (MOA) Training and Skill Set Maintenance
• Train new staff on clinic duties
• Lead MOA during shifts and act as a liaison for current and new physicians
• Perform MOA duties and act as a senior MOA to provide guidance and advise other MOAs
• Manage the receipt and distribution of faxes, emails and postal mail
• Manage and update Physician schedules
• Perform billing for uninsured services
• Assign tasks for clinic associates
• Provide administrative support to Team Leaders where required
• Troubleshoot issues and escalations from patients and physicians where possible before escalating to team leader

Qualifications

What you bring

• Excellent organizational skills, prioritization and attention to detail to maintain accurate records
• Demonstrate strong customer service skills and professionalism
• Good knowledge of medical terminology so they can respond appropriately to requests from health care professionals and patients
• Excellent verbal and written communication skills, especially in French and strong interpersonal (phone/in-person/physicians)
• Ability to work independently but also have collaborative spirit
• Attendance and punctuality
• Able to adapt and embrace change
• Ability to multitask
• Tech savvy (i.e. EMR, Microsoft Office (Outlook, Word, Excel, and PowerPoint) or Google Workspace)
• Stress management
• Versatile and flexible
• High School diploma

Great-to-haves

• College or University degree is an asset but not mandatory.
• Medical Office Assistant Certification is an asset
• 2-3 years of progressively responsible administrative experience, preferably in the medical field

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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