Clinic Coordinator

Cognito Health, established in 2021, is a leading provider of virtual mental health services, dedicated to enhancing the mental well-being of individuals across Canada. Our clinical program is designed to offer evidence-based care for individuals experiencing mild to moderate anxiety, depression, insomnia, and ADHD. Committed to delivering high-quality care and support through innovative, technology-driven solutions, we are currently seeking a passionate and skilled Clinical Coordinator to join our team. As a Clinical Coordinator at Cognito Health, you will play a pivotal role in our mission to make mental health care accessible, affordable, immediate, and integrated.

Responsibilities:

Assessment, Care Planning, Case Management, and Coordination:

• Proficiently assist in virtual assessments encompassing mental health issues, safety evaluations, and interventions such as patient education, crisis management, and ongoing follow-up care.
• Coordinate care services, participate in case management, and monitor clinical progress for relevant clients, providing psychoeducation on mental health conditions/medications and navigating external healthcare services. Utilize G Suite spreadsheets to track clients and monitor progress.
• Maintain accurate and up-to-date electronic medical records, documenting assessments, care plans, interventions, and progress notes in compliance with legal and ethical standards.

Virtual Patient Engagement:

• Establish rapport with patients through virtual interactions, creating a supportive and therapeutic environment conducive to open communication.
• Assist clients in navigating the system, particularly during onboarding, utilizing the Cognito Platform, and transitioning out of the program with effective communication under clinical supervision.

Program Development:

• Provide leadership in developing clinical programs to meet clinical outcomes and organizational goals. Collaborate with key stakeholders on program objectives, structures, and required resources.
• Collaborate with the medical director to develop and revise policies, procedures, and guidelines, ensuring adherence to evidence-based practice and compliance with relevant regulations and standards.
• Utilize data analysis to identify trends, measure program effectiveness, and make data-driven decisions for program improvement.

Collaboration:

• Work closely with relevant clinical and non-clinical teams internally and externally to ensure integrated care delivery and optimal patient outcomes.

Quality Improvement & Assurance:

• Identify areas for improvement within existing clinical programs and develop strategies to enhance the quality of care.
• Lead or participate in quality improvement initiatives to optimize program performance.

Support to Clinical Operations:

• Collaborate with operations leaders and clinical leads to develop relevant content and procedural workflows, and draft communications regarding program changes.
• Support medical office assistant(s) in managing client communication related to clinical programs, addressing queries, concerns, and complaints while facilitating the exchange of medical information as needed.

Ethical and Legal Compliance:

• Adhere to all relevant standards, ethical guidelines, and legal regulations governing virtual healthcare services.

Qualifications:

• RN, LPN, NP or equivalent years experience.
• Bachelor's degree required
• Master's degree in nursing (MSN) and/or Certification as a Psychiatric-Mental Health Nurse Practitioner (PMHNP) or Clinical Nurse Specialist (CNS) in psychiatric-mental health is an asset.
• Minimum of 3 years of clinical coordinating experience, with a focus on mental health.
• Proficiency in using telehealth technology and electronic health records (EHR).
• Proficient and compassionate communication skills, including handling challenging conversations.
• Compassion, empathy, and a strong commitment to patient-centered care.
• Ability to work collaboratively in a virtual, interdisciplinary team environment.
• Strong problem-solving abilities and innovative thinking.
• Exceptional attention to detail and multitasking capabilities.
• Strong organizational, administrative, and planning skills.
• Ability to excel under pressure and adapt to changing situations.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a hybrid setting and contribute to improving mental health care accessibility.
• Professional development and training opportunities.
• Positive and supportive team culture.
• Contribution to a meaningful mission of mental health advocacy and support.

Compensation: Starting at $53 per hour

If you are a dedicated healthcare professional seeking to play a pivotal role in the realm of virtual mental health care, we welcome your application. Join us at Cognito Health, where your dedication will contribute to transforming lives through enhanced mental health support.

Job Type: Full-time

Salary: From $53.00 per hour

Expected hours: 32 per week

Benefits:

• Dental care
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application question(s):

• Have you assisted in creating or enhancing policies and procedures?
• You must currently be living in Victoria, British Columbia or able to commute.

Ability to Commute:

• Victoria, BC V8W 1J1 (required)

Work Location: In person