Customer Support Representative

Who are we:

At PRT, we believe in being the stewards of growth and renewal for generations to come. Our Mission is to provide the most trusted growing services, best suited to the needs of our customers, and we achieve that by putting our customers first while always respecting our employees. PRT is the largest commercial-scale growing provider in North America for a wide range of high-quality forestry seedling species. PRT has the capacity to grow and sell more than 630 million seedlings annually, at its 28 nursery locations across Canada & USA and we owe our success to our employees. By joining PRT you will become part of a team of people that grows trees for our future forests! Our cultural journey values the behavioral attributes of drive, the relentless pursuit to deliver exceptional results, and exceptional performance expectations which fosters a people first mindset, resolve to be the best while first being our best to each other, and a commitment to make right versus make do. Actions over words, results over promises, people over production.

Job Description

A Day in the Life:

PRT Growing Services Ltd. aspires to attract passionate and self-driven people who embrace the opportunity to attain new personal heights in helping to create the forests of tomorrow through the results of today. We strive to give our customer’s nothing but the best and thus want to attract the best of best of forestry or nursery experienced professionals who are excited by the challenge and reward of becoming a full-time, permanent Customer Support Representative (CSR) to provide outstanding support and service to ensure our customers have the best possible experience being served by PRT while also leading all commercial aspects within our Northern BC region. The CSR-North Region, will play the leading role in ensuring that PRT effectively achieves superior customer service expectations while meeting our business targets within the Northern BC forest seedling markets. This will be accomplished by close customer attention focused upon quality of product and exceptional service in addition to maintaining expert knowledge and forecast acumen of the market and industry, successfully fulfilling all commercial efforts and objectives to all prospective forest seedling customers in the market and by leading the coordination and execution of all customer expectations and requirements with PRT Production personnel, PRT Contract and Sales Administrators, and PRT’s internal information systems. The successful candidate must demonstrate flexibility and adaptability to changing priorities while having the capacity to handle multiple tasks simultaneously within the rigor and demand of travel and regular customer contact. Excellent verbal, written, and inter-personal communication skills are required to communicate effectively with customers and colleagues, create a variety of sales reports, and produce an annual marketing plan and presentation. PRT displays and expects a strong passion for supporting forest renewal and resource sustainability. The CER will be the critical piece of a Customer Experience team that exists to serve our Customers and fully meet their product and service expects along with ongoing support of the forest industry and exudes pride in having a positive impact on the sustainability and competitiveness of the forest industry for generations to come.

Key Accountabilities of the Customer Support Representative (CSR):

• To serve the customer and maximize their complete PRT experience to support their long-term needs and growth trajectory
• To work seamlessly with Operations ensuring high quality product solutions to specification and exceptional service execution
• To deliver >50% market share in every region by earning and retaining our customer’s confidence in our products and services
• To endorse and encourage innovation and continuous improvement including new product solutions, development, and trials
• To maximize margin earned by using data to generate information to support product, service, location, and price decisions
• To proactively track demand and provide confident forecasts to support business and capex decisions that create PRT value

To deliver everything else that makes us great: Safety first, commercial action plans with targets, customer engagement events with purpose, confident curiosity for advancement, goal oriented and results/success driven, collaborate to leverage collective strengths but do not fear effective autonomy when called for

About the team:

The Customer Experience Representative will report directly to the Chief Commercial Officer. They will be part of a team of other CSR’s across Canada and the USA.

Location:

The successful candidates must be based out of one of our PRT Northern BC nurseries; Prince George, BC, Telkwa (Smithers), BC, Quesnel, BC.

Prince George is a city in British Columbia, Canada, on the Fraser and Nechako Rivers. From fishing to mountain-biking to everything else imaginable, find more to explore than you can possibly take in. Where winter meets wonderland, this time of year snowshoe your way through towering forests, enjoy a hot beverage while exploring downtown, or chase the thrill at one of the ski hills.

Located in the central interior of British Columbia, Quesnel is a vibrant community, beautifully situated at the confluence of the Quesnel and Fraser rivers. Whether you enjoy fishing, mountain biking, shopping, hiking or cross-country skiing in the evening on lit trails, you’ll find everything is a quick drive or walk away.

Surrounded by mountain ranges, Smithers, BC is a northern gem, nestled at the base of Hudson Bay Mountain. Residents enjoy four seasons of recreational activities; in addition to a ski hill within a half hour drive from town, the region offers world-class fishing, backcountry and cross-country skiing, hunting, golfing and alpine trails for hiking and horseback riding coupled with a lively music scene, art gallery, museum, theatrical performances, and an energetic sporting community.

Qualifications

Enough about us, let’s talk about you:

Desire

Qualifications

• Passion, purpose, perseverance supporting the resolve to create value and be the best of the best
• Ability to analyze data, identify trends, and make data-driven decisions
• Post-secondary education, preferably with a bachelor’s degree in Forestry or in a relevant discipline
• Minimum of 5-year experience in forestry, nursery management, or territory sales management supporting forestry customers
• Strong forestry, silviculture and forest seedling product and/or cultivation knowledge
• Knowledge of and a network within the Northern BC Region
• Valid Driver’s License, vehicle, and a clean abstract with the ability to travel within assigned territory 25% - 40% of the time
• Proven track record of building customer relationships that yield sustained business growth
• Strong planning, organization, and time management skills
• Diligent and self-motivated
• Professional verbal and written communication skills
• Computer skill proficiency in Microsoft Office Suite (Excel, Work, Outlook)
• Experience operating with a high level of confidentiality and adherence to corporate compliance, reporting, and company policies
• A forward thinking, mature and professional nature.

Additional or Preferred

Qualifications

• Current RPF or RFT designation

Our Leadership Competencies:

• BUILD TRUST AND CONFIDENCE
• FOSTER COLLABORATION
• CREATE ACCOUNTABILITY TO ACHIEVE GOALS
• INSPIRE INNOVATION AND CONTINUOUS IMPROVEMENT

Additional Information

Total Rewards and Benefits:

At PRT, we believe in unconditional success through people. We strive to be the place where people can sow their career and grow with us. Other components of our total rewards offering include:

• Highly competitive annual salary matching your level of experience and ability
• Unique opportunity for equity investment, at your sole discretion, providing you an entrepreneurial opportunity to become a shareholder in a private company with a value creation mindset
• A supportive team structured environment, a strong safety culture, and a commitment to product quality, the environment, and the legacy of forests for generations to come
• Room to grow - Learning and growing is built into every role here. At PRT, you’ll get mentorship and acknowledgment for helping our business grow.
• Work-Life Balance – We’re proud to offer flexible paid time off for our employees 
• Bonus incentive program – up to 20% of annual salary
• Relocation allowance (if applicable)
• Comprehensive Coverage - Our benefits include comprehensive healthcare, dental and medical, matching RRSP program, Employee and Family Assistance Plan, and education stipends.
• Collaboration and teamwork - Innovation doesn’t know hierarchy. We make sure everyone is heard, considered, and respected.
• Green Culture - Our PRT nurseries and seed orchards are vibrant and fun communities with employees who share a strong passion for the nature solutions we provide to our earth and doing their part in regenerating the forests of North America.

Next Steps:

We embrace diversity, equity and inclusion for innovation and growth. We promote equality of opportunity and seek different perspectives to challenge conventional approaches and continuously improve our company’s performance and progress. We believe that diversity and inclusion help us drive innovation, make better decisions, achieve effective stewardship of our business and enable our people to thrive. We encourage you to connect with us at if you require an accommodation for the recruitment process.

To apply please send your resume directly to us through our career portal at; Grow Your Career | PRT Growing Services Ltd.

[RF1] We talking Mat/Pat leave? Educate me here please.

[CL2] Vacation Policy

Still want to learn more?

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