Director, Communications & Public Affairs

Position: Director, Communications & Public Affairs

Status: Permanent Full Time

Department: Communications and Public Affairs

Posted Date: April 30, 2024 – May 29th, 2024 at 11:59PM EDT

Base Rate:  $131,950-$197,950 (salary band placement commensurate with experience)

A New Kind of Health Care for a Healthier Community.  That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada.  Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

If you are passionate about your career, motivated to improve the health of the community, and committed to excellence, quality, and patient safety consider joining our Better Together team! 

Overview:

The Director, Communications & Public Affairs will lead a dynamic team of people skilled in communication, engagement, media, creative services and stakeholder relations. Through this leadership, the Director is accountable for delivering internal and external communications for THP, fostering and supporting strong partnerships with the media, health care partners and various levels of government and providing leading-edge communication tools and supports to support patient-centred health care delivery.

As the Director, you will report to the Vice-President, Corporate Strategy and Communications and will be a key advisor to senior hospital leadership, participating in senior level strategic and operational planning and providing ongoing support to ensure the achievement of goals for patients and families.

Key Accountabilities: 

• Lead the development and execution of strategic communication and engagement plans to support the achievement of organizational goals which includes the planning and implementation of media, government and external communication and engagement initiatives; creative services, brand management and internal communications that enhance staff and professional staff engagement and improve the patient and family experience.
• Provide leadership to a high-performing team. Ensure continuous development of the team through coaching, mentorship and effective performance-focused management.
• Communicate and enhance public understanding of the Hospital’s strategic plan, patient care services and support.
• Lead communication and engagement activities associated with Trillium HealthWorks – the hospital’s infrastructure renewal plan.
• Lead communications and crisis management activities through an issues management process.
• Ensure ongoing, effective reputational risk identification, evaluation and monitoring.
• Ensure effective stakeholder and relationship engagement with all levels of government officials, partners and external stakeholders.
• Act as an effective liaison with key partners, including the Trillium Health Partners Foundation, to ensure alignment of communication messaging and strategy alignment.
• Support organization and department initiatives to advance equity, anti-racism and inclusion priorities
• Oversee fiscal responsibility for the Communications and Public Affairs Department and support the organization’s fiscal plans.
• Provide communications advice and guidance to senior leadership on strategic initiatives and reputation related issues.

Key Qualifications:

• Post-secondary degree
• 8+ years progressive management experience in a related field
• Experience in a healthcare environment is an asset
• Demonstrated leadership and management experience
• Knowledge of strategic and operational communications planning, health care system, staff and team administration, marketing, financial and cost analysis and trends in the health care industry
• Proven success in gaining credibility and building trust with senior decision-makers
• Excellent written and verbal communication and presentation skills
• Results-oriented and client-focused with a commitment to excellence
• Strong conceptual skills; systems thinking and ability to deal with ambiguity in rapidly changing health care environment
• Strong ability to link strategic direction to business and communications and public affairs strategies
• Ability to build effective working relationships with a dynamic, professional team
• Demonstrated management and staff development with emphasis on coaching, mentoring and leadership

Position Location and Travel:

• While this role is typically located at our Mississauga Hospital site and is hybrid in person and remote.  Travel to all THP sites may be required at different times.

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca  

Notes to applicants:

Trillium Health Partners is committed to addressing racism and discrimination and reducing inequities in the health system. We value inclusion and diversity and recognize that our organizational culture needs to be equitable to contribute to better outcomes for the community and to achieve ‘A new Kind of Health Care for a Healthier Community’.

 Recognizing this mission could not be realized without also assessing and investing in our internal practices, culture and processes. We are building an organization where everyone at THP feels they belong, their voice matters, and contributes to our collective success. We commit to making systemic fairness a reality for all and are working to ensure that the community we serve is reflected at all levels, and in all professions at THP. 

We encourage applicants from members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person.

If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. 

Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.

As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act.