Healthcare Zone Supervisor

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We

believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

The Healthcare Zone Supervisor is assigned responsibility, accountability, and authority to monitor all work activities of their staff members, to identify and report any problems which could have an impact on the company's service delivery. Maintaining a safe and secure environment for staff, contractors, and visitors alike. Be familiar with and follow current policy and procedures for the Alberta Health Services contract.

Job Functions:

• Responsible for visiting all Central Alberta area hospitals to ensure security officers are monitoring site policies and procedures
• Ensure all staff members receive adequate and sufficient information to commence duties at all hospital sites
• Monitor, identify, and report any health and safety deficiencies on their site, and instruct all staff in good work safe practices
• Provide guards with continued and adequate training as it relates to the duties and responsibilities of the position
• Ensure new guards have read and signed required acknowledgements for site orders, the security guard training manual, and OH&S manual
• Monitor and identify any staff training or disciplinary issues that arise, bringing them to the attention of the Client Service Manager
• Provide constructive feedback and suggestions to the Client Service Manager about any relevant staff issues
• Ensure all email inquiries, requests, etc. are attended and replied to in a timely manner
• Support all staff to ensure their needs and concerns are addressed as appropriate
• Assist management with regular staff evaluations
• Communicate appropriate information, so any outstanding issues can be resolved
• Monitor daily and nightly incident reports to ensure both relevancy and accuracy
• Ensure that all services provided by site staff, are delivered as per clients request
• Ensure that all services provided comply with Paladin Code of Ethics and the Policy and Procedure Manual

Requirements:

• Hold a valid security license
• Has held employment with Paladin Security in Healthcare for over one year
• Holds a full Class 5 Driver's License, and can provide a clean Driver's Abstract for the last three years
• Computer literate and able to easily assimilate knowledge of site systems
• Excellent communication skills, both written and verbal
• Strong knowledge of the security functions and requirements at the site
• Dependable and professional in all job functions
• Able to display objectivity and sound judgement
• Able to inspire other by knowledge, experience and willingness to assist