Lead, Health Informatics - with Growth Opportunities

We are looking to hire a resourceful Lead, Health Informatics to join our incredible team at Fraser Health Authority in Surrey, BC.
Growing your career as a Full Time Lead, Health Informatics is an awesome opportunity to develop useful skills.
If you are strong in planning, creativity and have the right experience for the job, then apply for the position of Lead, Health Informatics at Fraser Health Authority today!

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

 

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

 

We have an exciting Full Time opportunity for a Lead, Health Informatics to join our team at Central City Tower located in Surrey, BC.

 

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

 

As a Lead for the team, you will lead projects, supervise people, and provide operations support to various enterprise solutions within the Mobile Health portfolio. This exciting opportunity supports the areas of patient access & flow and mobile application management, with the primary focus being the TeleTracking clinical platform.

 

This opportunity will allow you to expand and grow your skillset by contributing to expansion projects and supporting customers in multiple clinical and business areas. You’ll analyze problems, deliver solutions, and optimize business processes to help resolve challenges impacting service delivery. Alongside a group of supportive and collaborative teammates, you’ll be challenged daily to better improve staff experience.

 

Key skills to be successful in this position include:

• Experience with mobile app solutions and clinical access & flow technologies such as TeleTracking
• Experience managing small- to medium-scale IT infrastructure or application deployment projects
• Experience with staff leadership
• Demonstrated superior skills in business and/or systems analysis, and proven experience in developing test cases and liaising with end users in performing User Acceptance Testing (UAT)
• Technical aptitude combined with customer orientation
• Critical thinking and troubleshooting skills to solve technical and strategic challenges using innovative approaches
• Working experience of Windows Server, Web Services, IIS, Certificates, and networking best practices in a highly secured environment
• Experience working with Mobile Health technologies and Enterprise Mobile Management solutions such as Workspace ONE, Intune

Take the next step and apply so we can continue the conversation with you.

 

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Curious to learn what it’s like to work here? Like us on  Facebook (@fraserhealthcareers), follow us on  Twitter & Instagram (@FHCareer), or connect with us on  LinkedIn (fraserhealthcareers) for first-hand employee insights.

 

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project. Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.

1. Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.


2. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.


3. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.


4. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.


5. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.


6. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.


7. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.


8. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.


9. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Education and Experience Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems. Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.


• Knowledge of information management, health informatics, business processes, technologies and applications.


• Knowledge of all components of a technical architecture.


• Ability to translate business and/or clinical needs into application architecture requirements.


• Ability to quickly comprehend the functions and capabilities of new technologies.


• Demonstrated knowledge of the project management process and the systems development life cycle.


• Demonstrated decision making ability within complex and diverse issues.


• Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.


• Ability to organize work, problem solve, multitask and meet deadlines.


• Physical ability to perform the duties of the position.

Benefits of working as a Lead, Health Informatics in Surrey, BC:

● Company offers great benefits
● Advancement opportunities
● Advantageous package