Mobile Healthcare Director

POSTIION SUMMARY:

The Mobile Healthcare Clinic offers a point of access into the health system specifically for vulnerable and unsheltered community members, who otherwise experience inequitable healthcare access. Travelling and parking near encampments, shelters, and bridges where the need is greatest, offering immediate and ongoing primary care treatment and prevention, is the purpose of the mobile clinic. The Director for the Indigenous-led Mobile Healthcare Clinic will support the daily ‘outreach’ operations of a ‘low-barrier’ addiction, mental health, and primary care treatment clinic. Drawing from AHWC’s mission statement and values, this magnetic person will lead a diverse, inter-professional team and be a welcoming, kind, and compassionate person for community members when they visit the Indigenous-led Mobile Healthcare Clinic. The Director should demonstrate an understanding of and respect for the histories, traditions, and cultures of Indigenous peoples, inclusive of First Nation, Métis, and Inuit Communities and Nations, including an understanding of the importance of decolonizing healthcare systems and spaces.

RESPONSIBILITIES:

• Welcomes and supports all Indigenous - First Nation, Inuit, and Métis – and non-Indigenous community members entering AHWC / Mobile Healthcare Clinic, including people who identify as part of the 2SLGBTQIA+ community and persons who live with disabilities; sees to their immediate comfort
• Nurtures a judgement-free, shame-free environment, focused on harm-reduction and the journey of healing that the individual has defined for themselves
• Emphasizes culturally sensitive, culturally relevant, person-centered care
• Maintains respectful relationships in supporting Kookum and Aunty Circles for cultural staff development
• Supports and oversees all staffing positions and program operations within the Mobile Healthcare Clinic.
• Manages organizational change in the assigned service area including recommending and implementing policy, procedures, standards and practices related to the systems and services in the assigned area(s) to meet ongoing needs in a dynamic environment
• Collects and has access to Personal Health Information (PHI) and must follow Manitoba and/or Shared Health instructions respecting security, use, storage, and destruction of PHI
• Coordinates and conducts daily morning team huddles in conjunction with physicians and allied health professionals
• Responsible for monthly, quarterly, and annual reporting of quality health indicators, lessons learned, areas of opportunities etc.
• Delivers Performance Conversations to staff at varied time points throughout staff tenure
• Problem solves and provides supports where needed, in collaboration with the RAAM team and AHWC Leadership
• Reports operational issues to Executive Director, Medical Director, and others as advised
• Gives community members hope and encouragement
• Meets with AHWC Leadership as required
• Possesses knowledge of social issues such as poverty, homelessness, food insecurity, substance use, mental health/illness, racism, and other challenges faced by Indigenous populations in Winnipeg

QUALIFICATIONS:

• Excellent team building skills
• Excellent oral, written, documentation, and communication skills
• Exceptional organizational and time management skills
• Proficiency in the use of computer software (Word, Excel, Power Point, Outlook)
• Demonstrated knowledge of the Personal Health Information Act (PHIA)
• Knowledge and skills in crisis management and conflict resolution
• Knowledge of harm reduction approaches
• Ability to distinguish between circumstances in which decisions can be made independently and those where consultation is needed
• Ability to determine the best recommendations to make when approached for advice or resources
• Knows how to obtain evidence-based information to make informed recommendations when necessary
• Completion of a recognized university graduate degree, community college diploma program, or other related discipline
• 3-5 years or more of experience working in treatment of individuals with addictions, mental health issues (including but not limited to PTSD, OCD), and eating disorders
• An equivalent combination of education and/or experience deemed acceptable by AHWC
• Previous project management or coordination experience
• Experience in a patient care setting within a team an asset
• Experience working with Indigenous Peoples
• Preferred experience in working with individuals experiencing a psychosocial crisis