Receptionist/Clerk

Job Status: Permanent, Full-Time Reports To: Clinical Service Manager, Prosthetics and Orthotics, Ontario Worker’s Network and Rehab Plus Hours of Work (shifts): 8am - 4pm Internal Posting Dates: April 11-17, 2024Salary Range: $23.99 - $25.31Employee Group: SEIU Clerical

Join West Park's Team Today as a Receptionist/Clerk. E xplore our integrated campus to learn more.

Job Overview:

The Receptionist-Clerk is responsible for greeting clients/patients, booking and billing patient appointments, and answering and directing calls for Rehab Plus. This function provides a warm friendly customer service experience as well as efficient clerical support.

Responsibilities:

• Greet patients/clients, enter patient/client data (EPR and scheduling/billing system), collect payments and provide receipts.
• Schedule appointments, confirm new assessments and log attendance to minimize cancellations, no shows and vacancies.
• Receive requests for service for the fee-for-service stream and books appointments accordingly.
• Ensure all relevant third-party billing data is collected and entered into scheduling/billing system (e.g. Motor-Vehicle Accident Benefits, WSIB information).
• Answer and direct telephone calls and queries from patients/clients, referral sources and staff; ensure messages are returned within 24 hours.
• Print routing sheets and pull/prepare charts for the next day.
• File charts/reports/other correspondence.
• Prepare charts for new patients/clients.
• Cross check and total daily payments to prepare for bank deposit, under the direction of the Office Supervisor
• Other Receptionist-Clerk duties, as assigned.
• Be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors including:
  • Compliance with the safety standards of the hospital and applicable legislation
  • Identification and prevention of safety issues and problems
  • Taking corrective action, where possible
  • Attendance at safety meetings/training/updates in accordance with the Centre’s standards.
• Ability to work in a manner that exemplifies the core values of West Park: Excellence, Respect, Trust, Collaboration and Accountability.
• Evidence of good performance history and attendance record

Key Qualifications:

• High School Diploma
• Completion of a medical terminology course preferred
• Medical Office Assistant Diploma/Certificate considered an asset
• Keyboarding skills
• Familiar with computers
• 1-2 years of experience as a receptionist, preferably in a fast-paced hospital or clinic setting
• Excellent customer service and warm friendly telephone handling skills
• Excellent interpersonal skills including clear/concise communication skills (verbal and listening)
• Working knowledge of Microsoft Office suite Word and E-mail
• Ability to learn and apply computer software skills
• Able to use a calculator
• Demonstrated accuracy and attention to detail
• Ability to multi-task and prioritize work and customers
• Ability to work independently without supervision
• Evidence of satisfactory attendance and performance record
• Experience with Total Solutions considered an asset

West Park Healthcare Centre employees are required to be fully vaccinated as a condition of hire in accordance with the hospital’s COVID-19 Immunization Policy. Accommodations to this requirement under the Ontario Human Rights Code may be available subject to supporting evidence.

At West Park Healthcare Centre, we are committed to fostering an inclusive and accessible environment, an important part of living our brand. We are dedicated to building a workforce that reflects the diversity of the community.

Our accessible employment practices are in compliance with the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please indicate this in your cover letter. For further assistance please contact the Human Resources Department at [email protected] or call .

Join our team and help patients reclaim their lives at West Park Healthcare Centre!