CSR- Pharma - Unilingual/Bilingual

You must be Physically present in Canada in order to apply

We are looking Caseworker support/CSR who have previous healthcare background and experience, preferably in Patient Services/Pharma. Pass it in your network if you are not interested

REMOTE work

Caseworker is multitasking and case management, insurance knowledge.

Caseworker/CSR

13 Bilingual

7 unilingual

Start: ASAP

Remote work

Shift Hours: 8-4, 9-5, 10-6 or 12-8

Duration: 2 months from start date

Possibility of extension

Pay Rate- Bilingual: $20/hr

Pay Rate- Unilingual : $17.5/hr

Responsibilities

What YOU will be doing as a Bilingual Patient Care Specialist / Caseworker:

• Engage patients by phone utilizing your French and English communication skills (written communication may also be completed in English and/or French)
• Use empathy to speak with patients and caregivers to support them with the completion of paperwork that will ensure they get the medication they require
• Work as part of a team to triage inquiries and requests from a shared email inbox and use chat to communicate
• Explain prescription coverage to patients and answer questions (templates Q&A provided as well as thorough training)
• Act as an important point of contact and liaison between patients and internal/external stakeholders and a representative of this world-class organization
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Qualifications

What YOU bring to the role of Patient Care Specialist / Caseworker:

•   Prior experience, education or strong interest in healthcare and pharmaceutical industry
• Fluency level bilingualism in English and French
• 1-3 years of experience in administration and customer service
• Excellent communication and interpersonal skills, able to use empathy when dealing with patients who are suffering from difficult conditions
• Tech-savvy – able to set up a home office, solid knowledge of Microsoft programs
• Strong organization, attention to detail and prioritization skills
• Highly motivated to learn, takes initiative
• Friendly, adaptable, capable of working both independently and as part of a team

Task Type

Explanation

support patients during a state of transition

explanation of transition and why it is happening.

complete administrative task

data entry

fax/file prescriptions

use conga to send docs to MD's as needed

place scheduling requests

In crm - create new scheduling request

Drug order

In crm - create new DO request

Adherence calls

Questionnaire for adherence straight forward (in OneNote) Phone call

Patient appointment reminder

Templated phone call