RQ - Program Manager - Senior

Responsibilities:

Mandatory Deliverables:

• Strategize, implement, and maintain program initiatives that adhere to strategic objectives
  
• Formulate, organize and monitor inter-connected projects, including coordination of cross-project activities
  
• Provide program management leadership and expertise of large scale, highly complex, high profile and high-risk initiatives that may be multi-jurisdictional and/or enterprise wide.
  
• Develop and administer program assessment protocols for evaluation and improvement with an aim to maximize ROI
  
• Maintain organizational standards of satisfaction, quality, and performance to ensure the accountability for the program(s)’ centralized group of projects and their successful full life cycle delivery
  
• Oversee multiple project teams, ensuring program goals are reached
  
• Manage budget and funding channels for maximum productivity
  
• Work closely with Program Leads, cross-functional teams, and assigned project managers to develop various program related processes in support of consistent practices to benefits realization through an agile project management approach: the program management practices, program scope & deliverables, required resources for cross-functional teams and external vendors, work plan, and budget.
  
• Develop, track and manage timelines for projects and initiatives
  
• Manage program teams for optimal return on investment, and coordinate and influence cross-project initiatives
  
• Develop and manage budget for programs and be accountable for delivering against established business goals/objectives
  
• Work with other program managers to identify issues, risks and opportunities across multiple projects within the department
  
• Analyze, evaluate, and overcome program issues and risks, and produce program reports for managers and stakeholders
  
• Prepare progress and status reports for program directors and committees including governance committees and ensure effective alignment amongst existing and new governance committees/structures.
  
• Ensure programs are delivered cost effectively and efficiently, and in compliance with HSC’s methodologies, standards and frameworks.
  
• Provide mentoring and knowledge transfer to HSC’s designated staff to enable continuation in operational activities and sustainment
  
• Create technical project and user documentation, training manuals and various business cases including but not limited to Ontario Treasury Board (TB) / Management Board of Cabinet (MBC) submissions and internal briefing notes to ensure the effective delivery of the critical business processes
  
• Other duties as assigned
  

Optional Deliverables:

• Establish and regularly review sequencing of high-level activities within projects and across programs where dependencies exist
  
• Track and report program progress against identified success factors and key enablers
  
• Establish and coordinate secretariat functions, processes, and tools, enabling program oversight from executive leadership teams/committees 
  
• Collaborate with ministry partners, stakeholders and vendors to support designing, planning and implementing change initiatives.
  
• Inform, elaborate and help deliver solutions that simplify processes and improve end-user experiences.
  
• Support and contribute to planning that informs modernization and transformational service delivery roadmaps and execution against those roadmaps. 
  
• Support and inform vendor management activities and strategies to enable effective service delivery with the appropriate ministry oversight. 
  
• Design and implement program oversight solutions to ensure compliance with government regulation while encouraging quality improvement.
  
• Deliver a roadmap and program solutions in long-term care capital builds, licensing, inspections, incident and complaints reporting and investigations.
  
• Deliver program solutions to modernize inspections and investigations that support the enforcement of quality in long-term care homes.
  
• Explore opportunities for integration and consolidation.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• 5+ years’ proven experience as a Program Manager or other Managerial position:
  

• Experience developing and managing program and project scope, schedules, and deliverables.
  
• Strong leadership and management skills and experience.
  
• Strong stakeholder management and communication skills and experience.
  
• Strong presentation and meeting facilitation expertise. 
  

• Experience with monitoring and forecasting program and project costs and provide reporting and input to ensure targets are met.
  
• In-depth knowledge and experience producing program and project management artifacts and deliverables required to support program strategic objectives.
  
• In-depth knowledge of strategic program budgeting and resource allocation methods and techniques to ensure program success.
  
• Experience with managing and delivering end-to-end programs/projects with focus on solution integration, platform modernization
  
• Experience directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government and ministry standards.
  
• Experience with providing, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.
  
• Experience with leading the planning and deployment of a next generation, scalable, unified platforms, with understanding what data is stored, end-to-end data flow, including data sources and who uses it.
  
• 10+ years of experience working with federal/provincial/broader public-sector healthcare providers
  
• Solid experience with large complex IT Health-related projects and programs
  
• Experience with iterative and agile delivery
  

Skill Set Requirements:

Strategic Planning and Management:

• Ability to think and act strategically. Big picture thinking, and solid understanding of program scope, management, and operations.
  
• Good understanding of the wider objectives and how to ensure strategic alignment of the program to business priorities.
  
• Experience leading organizational development, strategy development, business, and program planning.
  
• In-depth knowledge and experience producing program and project management artifacts and deliverables required to support program strategic objectives.
  
• Ability to work positively with the wide range of individuals and stakeholders involved in program management.
  
• Strong leadership and management skills and experience.
  
• Strong stakeholder management and communication skills and experience.
  
• Strong presentation and meeting facilitation expertise.
  
• Experience handling difficult situations and managing stakeholder alignment to ensure program success.
  
• Ability to find innovative ways to resolve problems and pro-actively manage program issues and risks.
  
• Ability to use appropriate strategies and actions to proactively overcome resistance to change and capitalize on forces in support of change during all stages of program projects – concept, definition, planning, implementation, and close-out.
  
• In-depth knowledge of strategic program budgeting and resource allocation methods and techniques to ensure program success.
  

Nice-to-have qualifications:

• Experience with the coordinated planning, management, and execution of organizational change initiatives
  
• Outstanding knowledge of performance evaluation processes
  
• Experience with procurements, managed services, and vendor management
  
• Experience with APIs, solution integration and customer experience platforms
  
• Experience with iterative and agile delivery
  
• Experience with journey mapping
  
• Experience with developing and advancing transformational roadmaps
  
• Experience with managing and delivering end-to-end programs/projects with focus on solution integration, platform modernization
  
• Experience developing and delivering presentations to a wide variety of audiences including executives.
  
• Experience and/or thorough understanding of the long-term care sector including residential facilities, nursing homes, retirement homes and assisted-living facilities.
  
• Knowledge of long-term care regulation, compliance, policies, responses and their implementation.
  
• Experience and/or knowledge of capital builds, licensing, inspections, incident and complaints reporting and investigations.
  

Program Management Skills and Experience:

5+ years’ proven experience as a Program Manager or other Managerial position:

• Experience developing and managing program and project scope, schedules, and deliverables.
  
• Experience with monitoring and forecasting program and project costs and provide reporting and input to ensure targets are met.
  
• Experience with effective management of program budgets ensuring a high level of fiscal control and accountability including estimates, forecasts, and reconciliation/confirmation of actuals.
  
• In-depth knowledge and handling of project and program management methodology and techniques.
  
• Ability to promote I&IT program and project management best practices and adherence to standard methodologies.
  
• Experience gathering and developing business and technical requirements to create and maintain a detailed program, project schedule and/or integrated plan.
  
• Experience directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government and ministry standards.
  
• Extensive experience coordinating and monitoring program and project processes developing/communicating guidelines and procedures.
  
• Experience with resolution of resourcing and inter-personal conflicts, negotiates changes to resourcing, ensuring knowledge is shared among team members, and program objectives and deliverables are met in a timely manner.
  
• Ability to proactively identify potential program risk events and issues before they occur including identification of appropriate mitigating strategies and plans.
  
• Experience with effective articulation and prioritization of issues and risks to senior executive levels and recommendations of mitigation strategies for decision makers.
  
• Experience with establishment and facilitation of program steering committee and stakeholder forums and meetings.
  
• Experience with providing, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.
  
• Experience with promoting Public Sector I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources
  
• BSc/BA Diploma in Management or a relevant field
  
• PMP is an asset.
  

Digital, Data, Analytics, and Information Management Skills and Experience:

• Strategic/analytical experience leading development and deployment of large scale, multi-million dollars Digital Transformation, Information Management, Big Data Analytics Cloud/On prem, AI – ML, Data Warehouse, Data Integration/ Management/Governance, Cloud Migration in Healthcare Industry.
  
• Knowledge and understanding of Data and Information Management principles, concepts, policies, and practices.
  
• Extensive experience in data warehouse design, architectural planning, performance analysis and business intelligence solutions. Strong knowledge and exposure to Big Data design and architecture with wide range of tools and technologies.
  
• Experience with leading design and performance analysis of various large systems with sub-second response times.
  
• Experience with leading the planning and deployment of a next generation, scalable, unified platforms, with understanding what data is stored, end-to-end data flow, including data sources and who uses it.
  
• Experience with implementing API (e.g., FHIR API) and HL7 connectors, standards and protocols required for data capture/ingestion.
  
• Experience with implementing foundational capabilities in the areas of Data Privacy and Classification, Accountability and Ownership, Policies and Standards, Data Catalogue and Lineage, Data Quality Management, Data Storage and Retention and Master and Reference Data Management.
  

Public Sector Experience:

• 10+ years of experience working with federal/provincial/broader public-sector healthcare providers
  
• In-depth knowledge of Public Sector Program/Project Management artifacts (or similar), processes and practices, and ability to produce program level documentation that comply with industry standard practices
  
• In-depth knowledge of industry standard such as Program and Project Management Institute (PMI) and Public Sector I&IT project management methodologies.
  
• In-depth knowledge and experience with Public Sector Health related projects
  
• In-depth knowledge and understanding of Ministry policy and IT project approval processes and requirements
  
• Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies
  
• Solid experience with large complex IT Health-related projects and programs
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.