Scheduling Coordinator

We are seeking a:

Scheduling Coordinator for our MGH2Home Program

Full-Time Contract ending June 2025

OPSEU/VHA Pay Scale Level 4B: $22.98-$27.17 

Shift Option Available:

• 10am-6pm, Monday through Friday

What will be your role?

The Scheduling Coordinator is a unique integrated coordinator role at VHA Home HealthCare and responsible for the scheduling and information exchange for personal support, nursing and rehab professionals as part of this innovative East Toronto Health Partners’ (ETHP) strategy to improve client transitions from hospital-to-home through the newly established MGH2Home program. 

Reporting to the MGH2Home Program Supervisor, the Scheduling Coordinator supports rapid transitions of clients and families by communicating effectively with our clients, hospital partner and health care providers to enable effective service utilization in this unique partner program involving VHA, WoodGreen and Spectrum. This is a fast-paced program, and the part-time Scheduling Coordinator is critical to supporting clients and families who rely on care 7 days per week.  Come join a team that is expanding the boundaries of home care and making a meaningful difference in the lives of the clients and families we serve.

This short-term transitional program (up to 90 days) involves linking together all of our partners to support earlier discharges of adults and provide needs’-based care which is continually evaluated.  The goal is to successfully transition clients with optimal improvement where possible. back to their home and community. This multi-disciplinary team will work as “one team”, along with the client and designated family, to address their complex health and social needs in the development of a single “one team” care plan. 

Each work day may involve preparing for new client referrals, communication with clients and families, initiating and updating interdisciplinary service plans, responding to scheduling requests and changes and regular communications funders, Personal Support Workers, Nurses, and Rehabilitation Service Providers as required.  The Scheduling Coordinator will work closely with other partner organizations who are part of the MGH2Home program and ensure ongoing communication with partners, front-line Service Providers, home and community care support services, and other community services. The Scheduling Coordinator is also responsible for inputting accurate information for data collection purposes for the program. Data input to support Power BI dashboards, effective documentation and advance planning are key components of this role as well as responding to MGH Transitional Navigators working on the weekends for transition planning.

 What makes VHA’s compensation unique?

• Compensation for education and professional development
• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
• Mentorship and peer support
• Career development opportunities
• Employee and family assistance program
• Wellness resources
• Perks & discounts
• Staff & service provider events

Required Qualifications:

• Post-Secondary School Education: a certificate/diploma in healthcare education is preferred
• Minimum of three years related work experience in a healthcare organization/agency (preferably in the community) or in an administrative position that required extensive scheduling; experience of multi-disciplinary scheduling health care providers in the community sector would be an asset
• Empathy-based and person-centered telephone communication skills with the ability to actively listen and to respond effectively to crucial conversations that require escalation to a supervisor/manager
• Strong organizational skills with attention to detail and the ability to prioritize multitasking and quickly adjust to change
• Excellent communication and interpersonal skills
• Experience working within an interprofessional or integrated care approach is an asset

COVID-19 Vaccination

PLEASE NOTE:To protect the health and safety of our employees, clients, and their families, VHA Home HealthCare requires all employees and service providers to be fully vaccinated against COVID-19. This means you have received all required doses of a COVID-19 vaccine series approved by Health Canada or the World Health Organization (copy of your Ministry of Health COVID-19 Vaccine Dose Administration Receipts or government vaccination passport will be required). VHA Home HealthCare will consider cases needing accommodation as stipulated by the Ontario Human Rights Code. 

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply. 

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto. 

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.