Senior Manager, Strategic Initiatives

About TELUS International

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com 

Position Overview

This Strategic Initiatives Senior Manager role sits at the centre of the TELUS International Finance Organization. Reporting to the Director of Finance Enablement, and working closely with the Finance Leadership Team, you will lead critical programs and governance that support the overall success of our broader finance team as well as TELUS International organization 

You are a key contributor to critical and strategic programs at the executive level, providing direct support, while fostering cultural changes that support our TELUS International finance vision. 

We are seeking a generalist with a high degree of emotional intelligence & thought leadership, who is known for the ability to deliver with excellence. You have a natural ability to form strong working relationships and transform the complicated into simple. You are comfortable working with all levels of the organization – including senior executives, and are a highly motivated self-starter, joining a high performing team with a strong brand for delivering quality and impactful results. You are comfortable challenging the status quo and engaging in constructive debate. Your program management skills and proficiency with Google Suite, complemented by customized storytelling ability draw admiration.

Here’s how:

• Lead and Prime major milestones and overall priority programs

• Runs multiple projects simultaneously with minimal supervision/oversight

• Creates consolidated program milestones, interdependencies and communication plans

• Facilitates working sessions to define transition plans, activities and contingency plans to eliminate obstacles to achieve on-time/on-budget completion of program transition events

• Develops program governance structure including creation of Executive Steering Team

• Develop and facilitate senior level strategic planning sessions to drive to specific outcomes

• Clearly articulate concepts and storylines through various mediums, especially Google Slides

• Coordinate, plan and facilitate meetings at senior leadership level (Senior Director and higher)

• Support various strategic development ad-hoc requests from the leadership team and key stakeholders

• Take ownership and delivery of results on special projects identified by the leadership team

• Provide direct support on CFO-level communications

You're the missing piece of the puzzle

• 6+ years in a program management or planning role

• Undergraduate degree in relevant field

• Professional accreditation or certification; PMP or equivalent designation

• Possesses a unique mix of advanced strategy, planning, program management, and exceptional leadership competencies

• Is highly comfortable with change and ambiguity

• Is an agile learner with the ability to operate at the intersections of: big ideas and small details, thinking and doing, boldness and humility, leading and following

• Excels in highly collaborative team environments

• Brings extraordinary verbal and written communication skills

• Has a track record for successfully leading direct and matrixed teams through change

Location: Remote - Canada

TELUS Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork 

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability. 

Additional Job Description

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EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.