Senior Project Manager

Why join Stryker?

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Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

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​ Who We Want:

• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

• Dedicated achievers. Relentless about quality, people who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What You Will Do:

Stryker is seeking a tenacious, customer service-focused Senior Professional Services Project Manager to manage customer engagements from initial transition from Sales through final delivery and transition to the Support team. This role will lead internal project teams in the delivery of high-quality solutions across all Vocera product lines that meet and exceed business and customer satisfaction metrics and satisfy budget and schedule requirements.

• Schedule, facilitate, and lead the transition process from the Sales team to the Services team

• Manage the assigned delivery teams to ensure the project meets the scope, schedule, quality and budget expectations

• Proactively plan, schedule, and track project timelines, milestones, critical paths, deliverables, and accurate revenue forecasting using industry standard tools

• Ensure delivery process aligns with standards established through the Vocera Solutions Deployment Methodology

• Manage, track and report on compliance to project budgets, drive project change orders as necessary, and generally be accountable for the project P&L

• Proactively evaluate project risk by taking full responsibility for problem resolution, and ensuring, when necessary, that escalation occurs to keep projects on track

• Manage project communications, including facilitating regular project status meetings with all partners, documenting meeting minutes as necessary, and managing all ongoing action items

• Ensure that all project deliverables and documentation are archived appropriately and in a timely manner, as well as satisfy established project review and audit processes

• Perform follow-up customer surveys to assess delivery quality and customer satisfaction

• Conduct project close-out activities, including transitioning processes back to Sales and Support; Elicit, compile, and share post-delivery lessons and feedback

• Regularly assist and mentor fellow Project Managers on best practices and processes

• Manage and motivate cross functional project team members for excellence in execution ensuring roles and responsibilities are clearly defined and smooth handoffs occur

Minimum Requirements:

• Bachelor’s degree or equivalent (MBA desirable) required

• Minimum of 6 years of project management experience in a Professional Services organization preferably within a software company

Preferred Skills:

• PMP certification

• MBA or Masters degree

• Proven track record of managing PS engagements in large enterprise accounts

• Experience managing large project budgets

• Healthcare/ Clinical Project Management experience strongly

• Ability to travel up to 10% throughout North America, with the possibility of occasional international travel

• Must be located in Canada

About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at  stryker.com.