Team Leader, Global Helpdesk

We are looking for a Team Leader, Global Helpdesk who will report to the Manager, Global Service Desk and User Experience, and who’ll be tasked with helping us transform the end-user services as the centre piece of IT Service Management (ITSM). As part of your role, you’ll be directly contributing to leading a team in delivering best-in-class IT services across all locations in multiple geographies.

YOU’LL HAVE THE OPPORTUNITY TO:

• Transform how our global workforce interface with a 24/7 Global Helpdesk.
• Act as a key player in the transformation of endpoint configuration and management.
• Be a major contributor of strategic end-user technology and user experience projects.
• Collaborate with leaders of various I&T teams in achieving key performance metrics.
• Identify opportunities for continuous improvements in incident and service request management.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

• Proficient and experienced in leading a diversly located 24/7 helpdesk team in delivering and providing I&T services.
• Hands on technical experience and exposure to end-user and manufacturing computer environments.
• Experienced in operating in a direct and matrix people management organization.
• Delivering and improving the information security capabilities and services across all end-user environments.
• Passionate in delivering excellent customer service and the desire to build relationships with business partners.
• Excellent interpersonal skills and experienced in dealing with all levels of employees in the organization, including senior leadership.
• Passionate about recruiting, coaching, training, managing, and mentoring employees.
• Bilingualism (French and English) is required because of our globally located workforce and daily interface with leaders in countries that BRP operates in.

Do you have other qualifications? Tell us what is unique about you that would be a great addition to the team.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

• Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
• Generous paid time away: winding down is as important as creating the future of recreational products.  
• Pension plan: we want to make sure you’ll enjoy retirement; we’ve got you covered. 
• Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs. 
• Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

What about some feel good extras: 

• Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you. 
• Summer schedule: time flies at BRP, so we hit pause to enjoy it.
• Holiday season shutdown: between Christmas and New Year’s, we close our facilities and refill on good times.
• Educational resources: you love what you do, and we get you resources to stay cutting-edge, so we all win together.
• Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 23,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

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