Banquet Manager Hotel

Description

• Oversee the day-to-day leadership of the Banquet Department;
• Responsible for ensuring all Banquet functions exceed customer expectations;
• Responsible for ensuring all hotel Banquet events are executed as per the Banquet Event Order and meet the client's needs, including adjusting service to meet last-minute requests;
• Drive a culture of performance and high engagement through recognition, training, and coaching;
• Develop, train, communicate and reinforce the service vision and standards to team members and coach them in supporting the successful execution of the vision;
• Consistently display exceptional leadership by providing a positive work environment, counseling team members as appropriate, and demonstrating a dedicated and professional approach to managing a team;
• Responsible for ensuring weekly schedules are prepared to meet the needs of the operation and of all upcoming events, while still managing labour costs;
• Develop and implement operating standards for Banquet teams, including training programs and SOP’s;
• Identify and resolve all guest concerns/complaints to ensure the brand promise is delivered; coach and empower team members to do the same;
• Demonstrate a high level of commitment to processes that allow team members to provide service that is aligned with our vision of creating exceptional experiences;
• Liaise with all supporting departments to ensure a seamless experience for our guests, ensuring our vision of passionate people creating exceptional experiences is at the forefront of every interaction;
• Perform other duties as assigned by management including but not limited to assisting team members with their roles during peak periods.

Requirements

• 2-3 years experience working as a Food & Beverage leader, preferably within a full-service hotel environment;
• University or College diploma in Hospitality is a definite asset;
• Brings a hands-on approach to training and a leadership style committed to developing and motivating the team to attain a superior level of guest service;
• Proven experience leading a team in servicing large functions;
• Experience working in an unionized environment is a definite asset;
• Strong computer skills, with knowledge of Microsoft Office, is essential;
• Organized, results-orientated, proven time management skills and ability to work under pressure;
• Proven experience motivating and inspiring a team to achieve strong performance results;
• Demonstrates strong leadership, team, communication, and coaching skills;
• Strong problem-solving and creative thinking skills;
• Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
• Available to work days, evenings, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts;
• Must be legally authorized to work in Canada.

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

They believe in outstanding hospitality and take seriously their obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. They are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.