Clerical Supervisor, Medical Imaging

Salary range

The salary range for this position is CAD $30.54 - $30.54 / hour
Why Fraser Health?

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

We currently have an exciting opportunity for a Relief Full Time – Clerical Supervisor, Medical Imaging to join our team at Eagle Ridge Hospital located in Port Moody, B.C.  We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.

Come work with us!

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021, all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor.

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Practices in accordance with the standards of professional practice as well as within a client and family centred care model and the vision and values of the department across Fraser Health (FH).

Supervises more than ten (10) designated staff and oversees the coordination of clerical workflow for designated areas within the department of Radiology such as supervising work activities, scheduling and coordinating staff and conducting performance evaluations in conjunction with the Clerical Coordinator. Reviews and revises policies and procedures, sets up protocols for methods of operation, coordinates implementation of new work methods and/or systems and troubleshoots Hospital and Radiology Information Systems for assigned areas. Monitors expenditures and makes recommendations to Clerical Coordinator regarding budget for designated areas. Performs patient registration, appointment scheduling and other clerical functions as required.

1. Supervises the clerical workflow and activities of more than ten (10) designated staff within assigned areas by performing duties such as scheduling and coordinating work assignments and staff, providing relief coverage for assigned areas, checking and prioritising work and providing guidance and advice to facilitate resolutions to work problems. Monitors operations to ensure department standards are met and safety procedures are followed, corrects problems as required and refers discrepancies or concerns to Coordinator.
2. Oversees various staffing issues related to performance, orientation and training, staff selection and disputes by methods such as writing employee performance evaluations in conjunction with the Coordinator to promote quality work performance, discussing evaluations and clarifying performance expectation with staff, determining orientation and training requirements, documenting performance problems, and discussing recommendations regarding probationary period extensions and disciplinary action with Coordinator. Assists with staff selection by attending panel interviews for position vacancies and providing input regarding evaluation of candidates.
3. Participates in the development of operating methods and procedures in order to meet the needs and requirements of assigned areas, the department and legislation by liaising with appropriate personnel, identifying problems, inefficiencies and alternate solutions and recommending changes to Coordinator. Identifies inconsistencies in office procedures and develops new work systems by methods such as working together with staff to streamline processes, setting protocols for work methods, developing forms to streamline workflow, discussing changes with Coordinator and notifying staff of changed procedures. Revises clerical procedures for approval by drafting and typing items utilizing basic word processing software.
4. Monitors clerical relief needs and ensures they meet budgetary restrictions, discussing clerical budget with Coordinator, making recommendations upon request and taking follow up action as directed.
5. Communicates with internal departments regarding clerical issues and/or procedures by methods such as responding to enquiries relating to clerical work flow or procedures, coordinating discussions and working with personnel to resolve work related issues and discussing issues with Coordinator as required. Acts as a member of departmental committees when requested, to provide input regarding clerical functions, work load and/or policies and procedures.
6. Troubleshoots Hospital and Radiology Information Systems for assigned areas and provides input into the development of user procedures by methods such as monitoring systems performance within assigned areas, identifying problems to management, suggesting revisions to established procedures and participating in projects as a team member to ensure departmental requirements are met.
7. Performs hospital registration and appointment scheduling and clerical functions as required by performing duties such as receiving patients, scheduling and booking inpatient, outpatient, and day care appointments in accordance with Radiologists' established priority level and medical/technical staff schedules. Acts as receptionist for designated areas, enters booking and film information into Radiology Information System, enters patient demographics into the hospital's computerized patient registration system and maintains patient filing system in accordance with established procedures.
8. Maintains statistical records and reports on various activities within designated areas by methods such as gathering data, recording, tabulating and summarizing information for budgetary requirements and workload monitoring.
9. Maintains sufficient levels of stationery supplies for designated areas according to predetermined levels by identifying depleting stock, completing and signing Store's requisitions to order replacement items and verifying receipt of items by comparing order against original requisition in accordance with departmental procedures.
10. Sets up and maintains departmental filing systems such as purchasing requisitions and statistics by creating computerized or hard files, filing/inputting/placing material into appropriate areas, indexing material when required and establishing bring forward systems to ensure immediate retrieval of required information for reporting purposes.
11. Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
12. Performs other related duties as assigned.

Education, Training and Experience

Grade 12, graduation from a recognized medical office program plus four years' recent, related experience, including one year in a supervisory capacity or an equivalent combination of education, training and experience.

Where noted on posting, successful candidates may require a valid BC Driver's License and access to a vehicle. Mileage is reimbursed in accordance with the current collective agreement.

Skills and Abilities

• Ability to keyboard at 50 w.p.m.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to supervise.
• Ability to organize work.
• Ability to operate related equipment.