Computer Systems Analyst I

Job Description

Location: Waterford Hospital

Computer Systems Analyst I
NlCHI Solutions & Infrastructure
Remote Opportunities Avaiable
Temporary, Full-Time (until October 9 2024 with possibility of extension)
09402RP1
Hours 75 bi-weekly (8 hour day shifts) Salary CG-37 ($35.42 - $39.58 per hour) Competition Number Posted Date 13 May 2024 Closing Date 20 May 2024
About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.

NL Health Services is responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador and employs over 21,000 people. NLHealthServices.ca

Job Summary
Reporting to the IT Change and Release Manager, the successful candidate will work within the IT Change and Release Management Division as an integrated team member responsible to consult with stakeholders and vendors to analyze, design, and implement new systems and solutions that are ideal for the user experience. This position requires the Computer Systems Analyst I to have the ability to communicate a realistic understanding of new systems and solutions and what it will do for users and managers.

We are looking for a highly motivated and results-oriented individual with high regard for patient safety, privacy, security controls, and customer service to fulfill the following responsibilities:

Perform and assist with the analysis, development and testing of configurations and customizations ensuring usage and performance are optimized and aligned with clinical and business requirements
Analyze, design, and implement new systems and solutions such as ITSM system
Design training packages for systems and equipment that are new to Eastern Zone such as ITSM system
Work closely with system vendors, business owners, and other technical and non-technical teams to provide guidance and support for various project implementations
Consult with end users and management to understand problems and requests and develop solutions by testing software and operating system options and compatibilities through changes to existing systems
Develop and maintain support procedures, and update system configuration documents, user documentation, and training guides
Support the development and coordination of risk management processes and provide business analysis and project coordination support
Establish and maintain effective working relationships with staff and managers across all levels of the organization
Effectively communicate and document business and IT information in line with agreed processes and procedures
Facilitate group meetings
This position will be located in the Eastern Zone.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Occasionally lifts objects up to 25 lbs., as well as occasional standing, walking, driving, bending, kneeling, and stretching may be required.
Constantly performs fine finger/precision work while sitting and using a computer mouse.
Constantly requires visual concentration when troubleshooting, designing, debugging, and troubleshooting reports/forms/scripts.

Job Qualifications
Graduation from a recognized university with a Computer Science, Commerce, or Business degree supplemented by a diploma in Information Technology/Informatics, minimum one year (900 hours) duration, or from a recognized Technical College with a minimum three-year Computer Studies Diploma.
Three (3) years' recent experience with programming, systems analysis, and supporting large enterprise systems is required.
Working expertise and knowledge of Eastern Zone's core enterprise systems.
Experience collaborating with stakeholders within the health system.
A satisfactory record of work performance is required.

The following would be considered assets:
- Experience designing, implementing, and supporting ITSM systems such as IT and Human Resources ticketing solutions
- Certification in health information / informatics management
- Certification in Information Technology Infrastructure Library (ITIL)

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.

If this is an internal posting only, only applicants of the Eastern Health NAPE HS Regional Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health NAPE HS Regional Bargaining Unit.

Apply online at

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately

To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.
Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or
Email: [email protected] . Applications/resumes are not accepted at this email address.

If you are no longer interested in the position, you can withdraw your application by emailing [email protected] as soon as possible.

Eastern Health is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance ) outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.