Director of Quality

DIRECTOR, QUALITY (24-0000299)

Reporting to the Vice President Infrastructure and Quality, the Director of Quality (the "Director") leads the Quality department for St. Joseph's Care Group. The quality department oversees the organizational quality program as well as manages the client relations and client safety services.

With the support of the Manager of Quality, the Director is accountable to spread the adoption of the iCare Quality Program (the "Quality Program") across the organization. The Quality Program is based on Lean Six Sigma quality improvement methodologies. Through regular engagement, visualization of data and a quality improvement methodology, teams are empowered to identify and action initiatives aimed at improving the client experience. The program consists of daily unit level huddles and program level reviews where key performance indicators and monitored and tracked with the objective of identifying, assessing and advancing improvement initiatives.

In addition to overseeing the adoption and spread of the Quality Program, the Director oversees the client relations and client safety functions for the organization. The client relations and client safety teams have discrete work plans involving identification, management and reporting of incidents in collaboration with clinical teams.

The Director is accountable to support key corporate activities linked to quality. These include overseeing the ongoing Accreditation program, annual quality improvement planning (QIP), and supporting the Client and Family Council.

A significant requirement of this role is influencing change through building positive relationships that lead individuals and teams to strive for improved quality. The Director will be required to engage with peers to implement and customize the Quality Program to meet the unique needs of diverse teams from across the organization.

Qualifications:

Education/Experience:

- Bachelor's degree in Health Sciences, Health Administration, Business Administration or related discipline

- Formal training in quality improvement methodologies and tools

- Minimum five year's relevant experience

- Experience leading large, complex projects or initiatives involving multiple stakeholders

Skills/Abilities:

- Superior ability to communicate effectively and concisely, both orally and in writing - Ability to deliver presentations and facilitate groups in problem solving, brainstorming, and creating new solutions

- Ability to establish and maintain effective working relationships with staff and leaders at all levels

- Ability to work effectively in a fast paced, dynamic, multi-disciplinary team environment

- Team player with the ability to influence and persuade

- Proven problem solving, analytical, and evaluative abilities

- Strong facilitation and consensus building skills

- Ability to effectively prioritize workload to meet various deadlines

- Advanced skill in Microsoft Office Suite Programs (Word, Excel, PowerPoint)

- Demonstrated knowledge of and ability to interpret applicable legislation and related regulations, codes, and standards

- Knowledge of the health care system, Accreditation Canada, and relevant healthcare legislation

Assets:

- Project Management Professional (PMP) certification is an asset

- Master's degree is an asset

CONDITIONS OF EMPLOYMENT

This position shall be conditional upon a satisfactory Criminal Record and Judicial Matters Check (CRJMC) where indicated, to ensure the absence of relevant criminal convictions.

Offers of employment made to external candidates are conditional upon providing proof of COVID-19 vaccination as per the SJCG Immunization Policy IMS-04-005 or proof of valid medical exemption, prior to the offered effective date. If proof of vaccination or valid medical exemption is not provided, the offer of employment is rescinded.

Will be required to travel to various work locations and provide own transportation.

St. Joseph's Care Group is committed to providing high quality client-centred care by building a respectful and inclusive workforce that reflects the diverse population it serves. Individuals who speak a second language including French, Finnish, Italian, Ojibway, Cree, Oji-Cree, etc. are encouraged to apply.

Upon request, accommodations due to a disability are available throughout the selection process.

Applications from all qualified individuals are welcome. We thank you for your interest; however, only candidates selected for an interview will be contacted.