Dispatcher - Full Time - Trillium Health Partners - Mississauga Hospital

Position: Dispatch Operator
Site: Trillium Health Partners - Mississauga Hospital
City: Mississauga, ON
Status: Full-Time
Hours: 12 Hours – Continental (24/7/365, incl. Statutory holidays)
Pay Rate: $19.33/Hourly "Rates are based on a levelling system"

Are you interested in starting a career in a fast paced and growing industry?

As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.
Trillium Health Partners and their security department are proud winners of the 2017 IAHSS Lindberg Bell Award. It is also one of Canada's largest academically affiliated tertiary care hospitals with highly specialized regional programs in advanced cardiac, vascular, stroke, neurosciences, orthopedic, and sexual assault/domestic violence services.

Job Description:

Based at the Mississauga Hospital, in this key role, you will oversee a state-of-the-art Healthcare Security Control Centre, across all Trillium Health Partners' facilities. You will be instrumental in monitoring numerous systems including, but not limited to, live and recorded CCTV, computer aided dispatch, access control, and alarm systems. You will assist in tracking and deployment of security personnel and handle a variety of dispatch duties.

• Receive and prioritize incoming calls, walk-in requests, and email communications in a professional and courteous manner.
• Promptly dispatch appropriate security personnel to respond to emergencies, alarms, service requests, etc.
• Monitor the status and location of security personnel to ensure efficient deployment.
• Record and maintain accurate documentation of all dispatch activities for quality assurance and reporting purposes.
• Monitor security systems, such as CCTV, alarms, and access control systems.
• Coordinate communication between security personnel, clinical staff, leadership, law enforcement, and other relevant parties.
• Notification to authorities, such as Police or Fire, in case of emergencies.
• Utilize two-way radio system to communicate with security personnel.
• Provide support and assistance to security personnel based on camera observations.
• Respond calmly and effectively to high-pressure situations or emergencies.
• Follow escalation process to inform site leadership of high-level incidents.
• Conduct regular audits of security systems and equipment to ensure functionality.
• Maintain awareness of security policies and procedures.
• Process and inform Paladin Operations of all extra coverage requests and ensure adequate follow up.
• Perform other duties as assigned.

Qualifications:

• 1-2 years of prior dispatch or industry-related experience is an asset.
• Must demonstrate and maintain a high degree of professionalism.
• Experience in a healthcare environment is considered an asset.
• Experience using Resolver Incident Management and Dispatching Software is considered an asset.
• Experience using CCTV monitoring such as Genetec is considered an asset.
• Must have a strong command and fluency in the English language both written and verbal.
• Must be able to work in a fast-paced dynamic environment.
• Must be able to handle stress and pressure and make a sound decision under duress.
• Must demonstrate high attention to detail / observational awareness.
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team environment.
• Ontario Security Guard License is an asset.

Prerequisites:

• Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2, COVID Vaccine)
• Proficient in English (both oral and written)
• Vulnerable Sector Check

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. The job description will be reviewed every two years or as and when required based on organizational needs.