Fairmont Gold Manager

Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

What's in it for you?

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The only luxury hospitality group to be awarded Great Place to Work® Canada 
• The opportunity to have fun at work alongside passionate hoteliers
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs 
• Complimentary duty meal in our colleague dining room
• Complimentary hotel stay for two through our BE OUR GUEST program 
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI Committees
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) 
• Complimentary dry cleaning of business attire
• Salary range of $68,000 - $70,000
• Additional financial compensation, including Leadership Incentive bonuses, parking or transit pass reimbursement and cellphone allowance

Job Description

Fairmont Gold Manager

As Fairmont Gold Manager at Fairmont Vancouver Airport, you will demonstrate the essence of creating an exceptional guest journey for our most luxurious guests. 

What you will be doing:

• Leading an engaged, enthusiastic and service driven team through selection, personal and professional development and recognition
• Lead the Fairmont Gold team to excellent results on targeted KPI’s including Fairmont Gold Revenue, ADR, Labor management, EES, Voice of Guest, and LQA
• Ensure all Fairmont Gold standards and operating procedures are adhered to
• Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
• Embark on a cooperative inter-departmental relationship with Housekeeping, Engineering, In Room Dining and all other departments to ensure a leading edge product and luxury service experience
• Identify and develop existing policies and procedures to improve the guest experience
• Staying current on industry/competitive trends, analyze data and provide input on ways to increase efficiencies and revenue
• Responsible for forecasting, scheduling, payroll, purchasing and recruiting, creating annual budgets, month end commentary and monthly tracking of revenue for Fairmont Gold
• Owning Fairmont Gold guest concerns, reacting quickly, logging and communicating to key stake holders, and following up and bringing to full resolution
• Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests
• Coordinate with Front Office to maximize incremental revenue program and accurate Fairmont Gold inventory management
• Provide anticipatory service for guests via personalized pre-arrival emails and assist with reservations
• Arrange standard and requested amenities and inspect rooms prior to arrival to ensure guest satisfaction
• Ensure that the Fairmont Gold lounge, operating equipment and Rooms are in perfect condition at all times by having all the defects fixed by the engineering team
• Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
• Consistently implement creative & innovative ideas to enhance Fairmont Gold guest experience by arranging for special events such as: wine tasting sessions, cheese tastings, cocktail of the month, and promote specialty dishes from F&B outlets
• Merchandize and arrange the Fairmont Gold offering including the Boardroom, FVA dining experience, The Spa at The Fairmont, guest transportation and the support services within the Vancouver International Airport
• Responsible for the pristine cleanliness after all meal periods and throughout the day
• Follow all ALLSAFE, WorksafeBC and Accor Health and Safety policies 
• Actively participate and promote environmental programs and department specific initiatives in working towards sustainable operations.
• Assist in supervising other areas of the Front Office as needed
• Other duties as assigned

Qualifications

Your experience and skills include:

• Proven leadership skills which support an environment of colleague development, interdepartmental teamwork and a passion for unequalled customer service.
• Dynamic, enthusiastic, creative leader who thrives under pressure, able to perform multiple functions.
• Proactive, innovative and service driven with a demonstrated eye for detail. 
• Excellent interpersonal and communication skills, both written and verbal.
• Minimum 1-2 years experience in Rooms, including a solid working knowledge of Front Office operating systems.
• Previous Food and Beverage experience an asset.
• Degree/Diploma in Hospitality Management or a university degree, a strong asset.
• As a condition of your employment, you must be fully vaccinated for COVID-19 and provide acceptable proof of being fully vaccinated to the Hotel prior to your start date

Additional Information

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS