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ABOUT THE SOHO
The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto.
The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.
We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown Toronto. Every aspect and detail of SoHo Hotel Toronto's accommodations have been fashioned for our guests' comfort and pleasure, from exquisitely comfortable furnishings and state-of-the-art technologies to the stunning views and second-to-none amenities and services.
The SoHo Hotel Toronto offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing area, marble bathrooms, and heated floors provide a space for guests to relax, rejuvenate, work or to celebrate a special occasion. Our rooms and suites are double the size of other luxury hotels in Downtown Toronto.
The SoHo Residences Apartment Hotels Toronto, Ottawa Lisgar, and Ottawa Champagne consist of luxurious apartment units for comfort and practicality, perfect for extended-stay and with unlimited experiences right outside their doorstep.
THE SOHO CULTURE
As a luxury boutique hotel and residences, our commitment is to support our employees with opportunities and empowerment. We provide diversity and welcomes culture from all background and experience. We are a growing and dynamic team that collaborates with each other in order to achieve continued growth and success.
Our company culture is to take care of our team, our guests, and the community.
S ervice - we believe hospitality is an art
O wnership - we pride ourselves on accountability
H onor - we respect all guests, team members and the community
O riginality - we celebrate and encourage authenticity
We welcome you to be part of our petite yet connected team of the SoHo family.
THE POSITION
The Front Office Supervisor position primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and housekeeping staff when needed. The ideal candidate must act as a role model for the team, sharing expertise and knowledge while continually inspiring the front desk associates, with an upbeat, energetic, and motivating personality.
The position will be directly reporting to the Director of Operations and other managers of the front office, working alongside with Night Auditors, Concierge team, and receiving requests from other departments and guests.
This role requires in the SoHo Hotel Toronto office located at 318 Wellington Street, Toronto, Ontario, on fluctuating schedule. Schedules are assigned weekly, with a mixture of morning, evening, weekdays and weekend shifts.
DUTIES & RESPONSIBILITIES
QUALIFICATIONS & REQUIREMENTS
COMPENSATION & BENEFITS
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The SoHo Hotel Toronto is an equal opportunity employer that is committed to inclusion and diversity.
We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Our company has an accommodation process in place for applicants with disabilities , in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Accommodation is available upon request at all stages of the recruitment and selection process.
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