Guest Services Captain

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Guest Services Captain

Being a leader in Guest Services will bring pride and fulfillment as you organize the daily events and lead a team of Guest Service professionals. 
What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:  

• Be knowledgeable in all emergency and general crisis procedures
• Handles all guest concerns and comments both in person and in writing, with an ability to identify and rectify any concerns
• Liaises with other departments to ensure the smooth management of operations
• Training colleagues in all aspects of Guest Services, ensuring that they have the necessary skills to perform their duties with maximum efficiency and effectiveness 
• Complete and maintain on-going performance management and performance reviews as required
• Helps ensure a high staff morale through participation in staff activities, monthly communication meetings encouraging feedback from all colleagues
• Seeks feedback to ensure guest satisfaction and monitoring of trends and ideas
• Other duties as assigned

Your experience and skills include:

• Must have a Class 5 Driver License in good standing, 5 year drivers abstract dated within 30 days. Class 4 Driver’s License preferred

• Strong leadership skills, able to lead employees to achieve the department’s vision and goals and a desire to achieve results above expectations

• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Must be able to handle a multitude of tasks in an intense, ever changing environment
• The ability to driver both automatic and standard vehicles
• Constant standing and walking throughout shift
• Must be in excellent physical condition and able to lift heavy objects
• Working outside in extreme weather conditions

Your team and working environment:

• Fast-paced, upscale, luxury hotel

• 1,000+ employees year-round in various departments 

• Employees and Guest’s worldwide making this a great place to develop lifelong connections   

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

Why work for Accor?  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit  .