Hospital Admitting Clerk II

Job Description

Location: NL Health Services - Eastern Zone

Hospital Admitting Clerk II
(Subject to Classification Review)
Trainer - Change Management, Training and Communications
Patient Scheduling and Registration (Epic Project)
Temporary, Full-Time (until March 31, 2026 with the possibility of extension)
27908TMP
Hours 75 bi-weekly (8 hour days) Salary CG-27 ($25.48 - $28.18 per hour) Subject to Classification Competition Number 24EP002957 Posted Date 30 April 2024 Closing Date 7 May 2024

About Us
As part of the Newfoundland and Labrador Health Services, the Digital Health division provides quality information to health professionals, the public, researchers, and health system decision makers. Our mandate includes the development and implementation of a confidential and secure provincial electronic health record as well as other provincial clinical information programs, including the change management required to support adoption by end user clinicians.

EPIC has been selected as the preferred digital health solution for this HIS project. This transformational change will allow us to join other Canadian provinces in the modernization of our provincial health information system. In support of the HIS project, it has been determined that the NL Health Services will require recruitment for positions in Clinical Informatics, Information Technology, Analytics and Change Management.

About the Role
As a Trainer you will be assigned to the Patient Scheduling and Registration Application . You will work with other members of the Clinic Informatics team to establish such patient and billing data exchanges. You will require either a knowledge of corresponding provincial operations, or a HIS certification of the application you are implementing. The Trainer will be expected to be cross trained between 1-2 applications.

The Trainer reports directly to the Training Manager.

Travel to Wisconsin (United States) for training is an expectation of this position. The scheduled date for this training is May 13th, 2024. A valid passport will be required.

You will be responsible for, but not limited to, the following:
- Gaining proficiency in the Province's HIS workflows to deliver quality role-specific training.
- Conduct training needs assessments, develop training material, and conduct training sessions.
- Serve as subject matter experts for clinical applications within the new Health Information System.
- Developing and implementing a role-based training program.
- Building, testing, and maintaining the training environment.
- Creating and maintaining HIS training materials (i.e., quick reference guides, FAQs, training videos, etc.).
- Training and credentialing additional trainers.
- Planning for ongoing post-live training.
- Supporting the implementation of clinical software applications in the health system.
- Providing ongoing educational support for users from a variety of clinical perspectives for complex and program specific clinical information systems.
- Developing and implementing policies and procedures for providing support for clinical applications in the health system.
- Consulting with end-users, program managers, information systems staff, application support personnel, vendors, and other stakeholders to identify educational implementation issues and work with management of the program to resolve issues, meet identified needs and improve efficiencies.
- Facilitating feedback and communication among end users, management, and the regional and provincial stakeholder groups related to training.

About You
Your education and experience include:
- Minimum of 2 - 3 year Specialized Post Secondary Diploma Program in Health Information Management or Information Technology.
- Minimum of five years' experience in the health system in a Patient Scheduling and Registrations role.
- Preference will be given to individuals with strong clinical working knowledge of Patient Scheduling and Registrations in the eHealth system.
- Willing to acquire Epic Certification; prerequisites, participate in Epic training/education sessions, complete self-assessments and successfully challenge the certification exam.

You have the following skills and abilities:
- Extensive knowledge of current trends and practices related to eHealth clinical information systems.
- Strong analytical and problem-solving skills
- Proven decision-making skills.
- Superior communication (written and oral) and interpersonal skills
- Able to build and maintain effective professional working relationships with key stakeholders such as home care agencies, community health, public health, long term care, and other health care organizations.
- Good judgment with the ability to build consensus among groups with differing priorities.
- Able to function independently in a high pressure, diverse, and changing environment.
- Self-motivated with excellent time management and organizational skills.
- Understand of a provincial health care environment.
- Demonstrate leadership in navigating the health care system across intersecting programs.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.

If this is an internal posting only, only applicants of the Eastern Health NAPE-HS Regional Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health NAPE-HS Regional Bargaining Unit.

Apply online at

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately

To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.
Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or
Email: [email protected] . Applications/resumes are not accepted at this email address.

If you are no longer interested in the position, you can withdraw your application by emailing [email protected] as soon as possible.

Eastern Health is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance ) outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.