Hostess, REIGN Restaurant

For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

• To report to duty punctually, in order to maintain the integrity of co-workers and guests
• To consistently offer personal and friendly service
• To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
• To ensure that the host stand is kept neat and clean at all times
• To have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.)
• To efficiently track all covers in the dining room per station and have general knowledge of the union agreement
• To help guests meet their colleagues by properly using the waiting list form
• To attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
• To actively participate in the health and safety procedures as a way to reduce workplace related accidents
• To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
• To carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisor
• To feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experience
• To maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
• To complete all duties assigned to you before leaving for the day
• To communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requests
• To offer guests coat check when necessary and retrieve guest coats when departing
• To up-sell the buffet bar whenever present

• Previous work experience in a restaurant/food and beverage setting
• Excellent interpersonal skills and a team player attitude
• Multi tasked when dealing with high volume of guest requests
• Excellent Computer skills
• Must be available to work various shifts including weekends and holidays

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)