Housekeeping Manager

Welcome to Union Hotel, an independent and boutique space offering distinctive hospitality in the heart of downtown Toronto. We’re committed to rethinking the guest experience, breaking from convention, and offering something fun and memorable. Union Hotel puts hospitality at the forefront and intertwines the best of local throughout our rooms, artwork, decor, and food/beverage offerings.

We’re a hidden gem in plain sight.

What we are looking for

Union Hotel is currently seeking a Housekeeping Manager to join our team. We seek to find Team Members who have a natural inclination towards going above and beyond, and who believe that small gestures can go a long, long way. The role is responsible for the management of the housekeeping and public area departments, including cleanliness of guest rooms, public, and heart of house areas. The successful candidate will be a coach and cheerleader for the housekeeping team, providing direction, coordination, and evaluation of the department, while sharing their flare for style and design.

We pride ourselves on delivering a unique experience to every Guest because we understand that every Guest is unique.

You’ll fit in and stand out if you have the below skills/capabilities:

• 2 + years of managerial experience in housekeeping in a Hotel or related industry.
• Post-secondary degree/diploma in Tourism or Hospitality is an asset.
• Strong verbal and written communication skills.
• Excellent organizational, technical, analytical, and problem-solving skills.
• Able to think clearly in pressure situations, exercise good judgment, and focus attention on details.
• Is able to endure an abundance of physical movements in the performance of job duties.
• Working knowledge of Microsoft Word and Excel.
• Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members.
• Experience in financial management for a housekeeping department is an asset.
• Experience working in a unionized environment will be considered an asset.
• A positive attitude is a must!
• Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management.

Just some of the reasons you’ll love being part of Union Hotel:

• Reward programs, travel incentives, and exploration credits that make us stand out from the crowd. 
• Walking distance from Union Station, you will love working in the heart and soul of the city. 
• Advocates for the independent thinker, The Union Hotel strives to lift up our team members through professional development, mentorship, leadership training and educational support. 
• Recognition, awards and leadership training will support unlimited career potential and opportunities to grow and shine.
• A warm environment where diversity is valued, and individual aspirations are fulfilled.

Key Responsibilities

The Housekeeping Manager is an inspirational leader who ensures team members comply with Union Hotel’s high standards of cleanliness and sanitation protocol while seizing every opportunity to go above and beyond for our guests. Are you the one for Union Hotel? 

• Manage the day-to-day activities of the Housekeeping team.
• Enforce hotels standards, policies, and procedures to the Housekeeping team.
• Be a department leader who motivates and mentors all housekeeping team members.
• Ascertain staff training needs and provide such training.
• Manage departmental budget and expenses.
• Lead the Health and Safety efforts of the property, ensuring all WHIMIS, WSIB, OHSA, and joint health and safety procedures are followed in the housekeeping department.
• Operate well under pressure while exercising good judgments and focusing attention on details.
• Maintain confidentiality of hotel guests and pertinent hotel information.
• Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department.
• Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections.
• Develops and maintains a deep cleaning schedule and room cleanliness program.
• Inspects or delegates inspections of all guestrooms cleaned by room attendants.
• Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.
• Ensures final inspection of all housekeeping-related duties performed by the housekeeping team.
• Initiates new procedures to increase the efficiency of labor and safe chemical and equipment use.
• May serve as "manager on duty" as required.

If you are an experienced leader with a passion for hospitality, creativity and contributing to creating memorable guest experiences, we invite you to apply with your resume and coverletter.

The Serious Stuff

Union Hotel is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.