Hozpitality - Front Desk Manager - Collaborative Environment

We are desiring to recruit a resilient Hozpitality - Front Desk Manager to join our innovative team at Accor Hotels in Toronto, ON.
Growing your career as a Full Time Hozpitality - Front Desk Manager is a terrific opportunity to develop useful skills.
If you are strong in time management, planning and have the right work ethic for the job, then apply for the position of Hozpitality - Front Desk Manager at Accor Hotels today!

Hotel Name Company Description For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. Job Description Responsibilities: The Front Desk Manager is responsible for ensuring smooth daily operations at the Front Office. This includes scheduling, providing support, coaching, and directing over thirty Front Desk staff. - Supports Company and hotel policies and procedures including the promotion and participation in EES, Guest Experience, and Health & Safety initiatives. - Participates in scheduling, supervising and training of Reception Managers, Front Office staff including performance evaluations and development reviews - Strong ability to work effectively amongst a large management team with shared responsibilities - Ensure service standards are met and exceeded (rooming the guest, anticipating guest needs, up selling and cross-selling) and actively seeking feedback and follow up on Guest comments - Overseeing the Group and Conventions from a Front Office perspective from the pre- convention to post-convention stage - Participates and assists with rooms inventory, Yield and Revenue Management including setting daily sell strategies, rates and price points; - Acts as liaison with key departments (Housekeeping, Guest Services, Reservations) to ensure a seamless arrival and departure process - Participates in interviewing, recruiting of new team members - Liaise with VIP parties and special attention guests (including meet & greet)- Knowledge of function bookings and their effect on lobby and public areas - Good knowledge of emergency procedures (Crisis Management manual) and general crisis situation procedure - Duties as assigned by Director, Front Office and Assistant Director, Front Office - Actively seeks feedback and following up on Guests comments - Develops and implements new systems and standards Qualifications Qualifications: - Solid knowledge of Front Office Procedures. - Knowledge of Opera, Microsoft Office and Windows XP. - Minimum of two years previous Front Office supervisory experience. - Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties. - Must be able to work well under pressure in a fast-paced and constantly changing environment. - Must possess excellent interpersonal, written and verbal communication skills. - Must be a strong team player with proven leadership, development and delegating skills - Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence. - Post-Secondary School Education with Diploma in Hotel Management an asset - Second or third language an asset. - Professional manner, outgoing personality, and ability to work on own initiative. Visa Requirements: Must already be legally permitted to work in Canada. Additional Information

• Accor Employee Travel Discount Program
• On-shift hot or cold meal in The Hive Cafeteria
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Benefits of working as a Hozpitality - Front Desk Manager in Toronto, ON:

● Unlimited Growth Potential
● Advancement opportunities
● Leading Industry Pay