Hozpitality - Staff Housing Coordinator

FAIRMONT Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Our Staff Housing Coordinator plays an integral role at the hotel in providing employees who reside in Staff Housing a positive and healthy living experience. They are the first person our new employees see when they arrive and the last person they see when they depart. If you enjoy being a part of an amazing team, providing great customer service to fellow employees, this Staff Housing Coordinator position will be a perfect fit for you.

Job Duties Include:

• Consistently offers professional, engaging and friendly service at all times
• Facilitate check in / check out of residents and roommate assignments
• Perform a high volume of data entry including employee information and updating resident files and master lists
• Enter, maintain and follow up on work orders for the staff housing buildings
• Answer telephone inquiries promptly and professionally and channel to the appropriate person for assistance
• Organize and sort employee mail
• Assist residents who have questions, concerns, or need assistance
• Assist in maintaining the standards, procedures and policies of the office
• Safeguard the privacy of employee information by maintaining complete confidentialityy
• All other duties as assigned

Qualifications Your experience and skills include:

• Excellent customer service skills
• Excellent attention to detail
• Comfortable with data entry and working with Mircosoft Programs (ie. Excel, Word)
• Able to work independently
• Able to be active for 8 hours

Additional Information What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Our commitment to Diversity & Inclusion: At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates. If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit