Hozpitality - VIP Concierge

FAIRMONT Company Description Join the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description VIP Concierge First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a VIP Concierge you will have the opportunity to provide the highest level of personalized service and creating memorable experiences for our VIP guests. What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

• Reporting to the VIP Concierge Manager, responsibilities and essential job functions include but are not limited to the following:
• Assist in coordinating all phases of the guests stay from pre-arrival, arrival and follow up after departure to ensure the highest level of guest service and a seamless experience is provided
• Assist VIP and high profile guests with preparation of activity itineraries and ground transportation when applicable
• Meet and greet whenever possible, and ensure personal contact at a minimum of once during the guest's stay
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• Must be available for shift work including weekends, mornings, and evenings
• To provide a courteous and professional service at all times, utilizing our Concierge Service Essentials to turn moments into memories for our guests
• To provide accurate and detailed information about dining and lounge areas and all other hotel related services
• To provide accurate and detailed information in regards to our Resort Activity offerings, in addition to assisting with reservations
• To offer assistance to all guests in making reservations and arrangements for dining, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
• To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
• To assist guests with their various in-house requests through Royal Service Manager
• To assist guests with Dining information and reservations through our Open Table Guest Centre reservation system
• To assist guests with Resort Activity and Spa information and facilitate reservations as requested in UrVenue.
• To assist guests with Golf information and liaise reservations as requested
• To log reservations, create confirmations and itineraries, provide information and be well versed on the ALICE application
• To assist with any special requests the guest may have
• Other duties as assigned

Qualifications Your experience and skills include:

• Minimum 2 year's previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
• Les Clefs d'Or membership an asset, or are currently working towards membership
• Exceptional interpersonal and organizational skills; written and verbal communications skills
• Strong guest service orientation and a passion for delivering outstanding service
• Degree or Diploma in Hospitality Management is an asset
• Food & Beverage Experience an asset
• High attention to detail
• Second language is an asset
• Strong guest service orientation and a passion for delivering outstanding service
• Exceptional interpersonal and organizational skills; written and verbal communications skills
• Excellent knowledge of Micros-Opera PROPERTY Manager
• Strong working Knowledge of Microsoft Office Suite
• Ability to work independently and prioritize responsibilities
• Complete knowledge of all hotel's facilities and tourist attractions/ activities in the Town of Banff
• Clean driving record and Class 5 license

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit