Manager, Residence Operations Administration

Manager, Residence Operations Administration

Amica Senior Lifestyles Support Office

Full Time

Locations: Toronto, Ontario or Vancouver/ Victoria BC – Hybrid with extensive travel required

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. Offering Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, we combine expert care with unparalleled premium hospitality and amenities to deliver a personalized senior living experience. At Amica, we are driven by the desire to be part of something bigger than ourselves. We are privileged to spend our days enriching the lives of seniors, their families and each other. Joining Amica means you’ll experience a strong sense of belonging, purpose, possibility, and growth.

Become part of a team where you can make a real impact in the lives of others each and every day.

The Opportunity

The Manager, Residence Operations Administration will:

• Triage the support required for our Community Operation Managers (COM), by partnering with the People Development, Payroll, Operations Finance and Housekeeping. You will coordinate and deliver onboarding in partnership with other specialists that support the COM role. This includes and is not limited to coordinating cluster meetings and collaboration calls for the domain and quality improvement programs.
• Provide coaching in the administration and leadership of community management- including:
  • proactive resident, family and team member communication, and
  • remarkable customer experience in key service delivery areas
• Lead the development and maintenance of the organization’s Housekeeping Manual that will be used at the Residence level. You will be a resource for peer support of the Housekeeping Standards and establish best practices, as you lead the development of the policy and procedures by collaborating with procurement for updates on supplies, chemicals, and service contracts.
• Support the standardization of the Community Operations Manager role, duties, responsibilities across the portfolio for key roles in the Concierge and Housekeeping departments.
• Partner with other specialists in the onboarding of new COMs, development and implementation of long- and short-term strategies, goals, and objectives for the domain falling into three main areas:
  • Financial Operations
  • Human Resource and Payroll Administration
  • Housekeeping Execution and Service Excellence

What you will bring

• Competent team-builder with coaching, relationship building and conflict resolution skills
• Highly collaborative and articulate with excellent written and oral communication skills
• Keen ability to listen and truly seek to understand
• Service excellence and customer service mindset, experience in people leadership with a passion for working with seniors
• Experience with Housekeeping function through retirement, hotels or other service industry
• Knowledgeable about current applicable legislation
• Quality improvement mind set, with a principle/standards-based focus
• Proficiency with computers with capability of basic troubleshooting of computer systems, including networking and office equipment
• Financial knowledge on billing and expense management
• Experience with YARDI Rent Café, Voyageur, ADP, ICIMS, TELS is an asset

What can you expect from us

• A diverse environment where individual differences are celebrated, and you are encouraged to be your best self
• Collaborative environment where we work together to succeed as a team.
• Opportunity for you to shape and drive operational efficiencies through regular collaboration with Community Operations Managers and support teams where you are empowered to make decisions
• Learning and development opportunities to help you grow
• Comprehensive company paid benefits package, RRSP matching
• Office is centrally located in the financial district, on the PATH and the TTC subway line, and provides easy access to downtown amenities
• Flex work hours and a hybrid work model for ultimate flexibility and life balance
• Casual office attire