Resort Shuttle Driver

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at:

Job Description

The Resort Driver will provide a positive guest experience while driving our guests in the courtesy shuttle to/from downtown, local hotels and ski buses. The Resort Driver will support the Valet & Bellhop team by parking valet vehicles and guest luggage assistance when needed.

Duties and Responsibilities

• Genuinely and positively interact with guests at every opportunity.
• Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice.
• Ensure Daily pre-trip inspections are completed on all hotel shuttle vehicles (include, oil check, tires, belts, fluids, lights as well as backup lights, brake lights, turn signals, hazard lights, any vehicle damage, check brakes including parking brake)
• Assist guests in and out of the vehicles and inform them of shuttle pick up times.
• Assist guests with ski equipment or any other equipment/luggage.
• Drive within acceptable limits at all times.
• Guest luggage assistance as per need and direction from Bell Captain.
• Park cars and retrieve cars as per need.
• Be flexible: shifts will be varied as dictated by demand & split shifts may be required during busy times.
• Knowledgeable of the Hotel, all its outlets, its layout and services.
• Knowledgeable of Banff National Park, activities and dining options.

Qualifications

• Able to meet the physical demands of the position
• Must have a valid Alberta Class 4 driver's license and clean driver's abstract
• Must obtain an Alberta Class 4 driver's license within a specified time period
• Must be available to work flexible hours including late night and early morning shifts on rotation and split shifts
• Experience driving passenger vans in mountainous conditions
• Must be comfortable driving large trucks, luxury vehicles, and vehicles with standard transmission
• Previous guest services or bell desk experience preferred 
• Customer-service oriented with excellent communication skills
• Demonstrates a professional, friendly personality in person and over the phone
• Capable of managing multiple tasks at once while maintaining high quality work
• Excellent organizational and time management skills

Additional Information

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Access to Employee Travel Program
• Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.