Valet Parking Attendant

For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Job Description

As a Valet Parking Attendant, you will set the stage for the guest experience with your welcoming smile and service.

• Warmly greet all arriving guests at the Valet Entrance while providing courteous, efficient, and enthusiastic valet parking services or directions to public parking.
• Assisting in regulating the movement and flow of vehicles to avoid traffic congestion inclusive of parking and retrieving vehicles.
• Maintains strict controls and inventory of vehicles and keys including registering in O-Valet and completing 360 walk documenting vehicle condition.
• Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or Guest Services Leader in a timely manner 
• Resolve guest problems within the scope of authority, otherwise refer to the supervisor on duty.
• When requested or anticipated, provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, and tourist attractions. 
• Strict adherence to Fairmont Service Standard Expectations as it relates to Valet Parking

Qualifications

• G Class Ontario Driver’s License (or equivalent) with no infractions is a requirement.
• Ability to operate all types of vehicles (Manual & Automatic) is a requirement.
• Must be available for weekend shifts (Saturday AND Sunday) as well as one other evening during the week.
• A service focused personality with good command of the English language.

Additional Information

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)