Business Analyst

Business Analyst

Description:
Permanent Full Time
We are looking for a Business Analyst who will be reporting to the Associate Manager on the Dealer Operations Team and will support the dealer system team as an escalation point for production issues
The Business Analyst role requires a fully-proficient analyst who uses their experience and industry knowledge to troubleshoot and solve problems effectively and efficiently while ensuring that stakeholder input is considered
The expectations are for the Business Analyst to be a Subject Matter Expert on dealer systems and processes, including involvement in projects and initiatives
What you will do

• Investigating, analyzing, and actioning incoming requests efficiently to minimize impact on dealer operations
• Provide clear and effective communication with technical and business partners
• Efficiently managing resources and timelines to minimize downtime and restore normal operations promptly
• Act as an escalation point for production support issues including reporting incidents and providing updates on resolution progress
• Work closely with Vendor, Administration, Compliance, Tax/Accounting Team and Compensation Specialist if required
• Act within service standards to minimize financial impact
• Maintain appropriate team documentation, including procedural guides and job aids

What you will bring

• Proven ability to maintain composure and focus during high-stress situations to make sound decisions, quickly change priorities and respond in a positive manner
• Capability to assess the severity and scope of incidents, prioritize response actions, and identify root causes
• Prior experience working with securities, mutual and segregated funds, and investment products is an asset
• Highly organized and detail-oriented
• Proficiency in Excel and SQL
• Completion of the IFIC Operations and/or Investment Funds Course is an asset
• Post-secondary Degree/Diploma in Business Administration or technology-related field
• Bilingual (French/English) is considered a strong asset

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London or Toronto.
The base salary for this position is between $51,800- $81,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected]
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted
#LI-Hybrid Requisition ID: 807 Category: Corporate Functions Location: London, ON Toronto, ON Date: Apr 5, 2024