Business Configuration Analyst

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.

Job Title: Business Configuration Analyst Department: Information Services - Operations Competition: 86963 Internal/External: Internal/External Employment Type: Full Time Permanent Location: NB, NS, ONT- Canada Remote Salary: Comprehensive Compensation Reports To: Team Leader

Business Configuration Analyst
For over 70 years, and across six provinces we've been a leading diversified health services partner for individuals, plan sponsors, plan advisors and governments across Canada. We are proud to be a not-for- profit organization committed to giving back to the communities where we live and work. We support the health and wellness of our employees and their families with various wellness programs and resources to support their personal and professional growth.

We're a team of 1,900 colleagues dedicated to collaboration, innovation, customer service, and committed to work-life balance, community involvement and career development which is why Medavie Blue Cross is recognized as a Top 100 Employer and one of Canada's 10 Most Admired Corporate Cultures.

Common goals and collaboration, that's what our team is all about, we offer:

• A diverse team of colleagues with multiplefieldsof expertise
• A stimulating and flexible working environment
• Comprehensive health and dental plan that is 100% employer paid effective on your first day, providing wellness benefits, health resources and fitness center discounts
• An organization where we encourage personal learning and growth
• If getting involved in charitable causes is something you're passionate about, we support and
• offer plenty of opportunities to give back
• As a not-for profit organization we are dedicated to our purpose, we are focused on health outcomes, not profit, both in our everyday work and we contribute the community.

As a Business Configuration Analyst, you will work with key business areas such as Sales, Implementation and IT, in the design of new benefit packages for configuration into the claims processing system. In addition to revision of the benefit packages.

You will:

• Analyse benefit package requirements
• Provide feedback to stakeholders regarding feasibility and requirements for benefit configuration
• Enter benefit data on claims processing systems according to approved benefit structure

As well, you will:

• Set up new policies and revise existing policies, on applicable administrative systems
• Perform all activities related to the onboarding and revisons of groups, within established accuracy and
• efficiency performance targets; while working with multiple teams
• Analyze & respond to general and complex inquiries from members, internal/external
• stakeholders including brokers in a timely manner
• Maintain and update workflow/tools with appropriate documentation.
• Adhere to and interpret business processes in a timely manner;
• Act as key contact for the to support daily decisions and to provide recommendations for operational efficiencies.
• Troubleshoot all inquiries relating to Administration service issues;
• Demonstrate exceptional customer service

What you need to succeed:

• You have a post-secondary diploma or degree in business, computer science or related field; and/or equivalent experience (1-3 years)
• You have been successful in previous roles as Business Analyst or Data Analyst, Data management, Query writing and optimization
• You have experience with Discoverer, SQL, data analysis, PowerBI
• You are a problem-solving master; you understand client needs and learn quickly how to get the best results
• You are detailed oriented person, you like the little details with the big picture in mind
• You are a good communicator - you are a clear, concise, and friendly but know how to communicate to different audiences such as clients, members and internal stakeholders.
• You are customer oriented, innovative. You lead with 'positivity;' you are here to help
• You are accountable for your work and our client's experience
• You provide excellent customer service
• You are positive, collaborative and open to new ways of doing things
• You enjoy learning and sharing your knowledge

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We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential -a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

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