Business User Support Specialist

BUSINESS SOLUTIONS SUPPORT SPECIALIST

DEPARTMENT OF HEALTH

OPEN COMPETITION

INVENTORY

FREDERICTON
(An alternate work location in New Brunswick may be considered)

The Department of Health is seeking individuals to fill current and future temporary Business Solutions Support Specialist opportunities within the Innovation and eHealth Branch, in Fredericton.

As a Business Solutions Support Specialist, you will:

• Support the Innovation and eHealth Branch with implementing, updating and managing administrative solutions for end-users, including NB Citizens, clinicians and health care administrators;
• Act as point of contact between users and business solutions (Communication);
• Liaise with the Department of Health/Service New Brunswick Help Desk;
• Answer and follow up on questions related to various business solutions (phone and email);
• Redirection of questions to appropriate business liaison;
• Manage user profiles and logs (privileges/ creation/ modifications to user accounts within applications);
• Support end-user training;
• Configure application (new site, access delegation);
• Update policies and procedures, Training, and Frequently Asked Questions (FAQ) documents;
• Provide help with business workflow/user acceptance testing;
• Act as a Superuser for business solutions;
• Maintain documentation on support issues, service access and change requests;
• Support resolution and tracking of incidents;
• Manage Activity Dashboards (non-Clinical triage);
• Support and coordinate issue resolution activities with all business solution stakeholders (internal and external to the Department of Health);
• Support Auditing and data integrity functions.

Who you are:

• You are effective in working collaboratively with colleagues and clients.
• You are at your best when you are challenged and thrive on getting results.
• You are recognized for your self-motivation and ability to work independently.
• You have excellent written and verbal communication skills.

Essential Qualifications:

• Bachelor's degree in Business Administration, Information Technology or a related field.
• Two (2) years of related experience.
• An equivalent combination of education, training and experience may be considered.
• Written and spoken competence in English and French is required. Please state your language capability on your application

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensue that preferred language for assessment is identified on your resume.

In the event that this competition poses difficulties in recruiting a qualified candidate, a covering off appointment at a lower level may be made. In that case, candidates with less than the required related years of experience may also be considered.

Asset Qualifications : Preference may be given to candidates who possess the following asset qualifications:

• Application support experience.
• Technical user support role experience.
• Technical and Business training.
• Microsoft Office Suite experience.

Behavioural Competencies: The successful candidate will possess the following behavioural competencies:

• Effective Interactive Communication
• Analytical Thinking/Judgement
• Teamwork and Cooperation

Technical Competencies: The successful candidate will possess the following technical competencies:

• Planning, prioritizing and organizing skills
• Written Communication
• Ability to Use Office Technology and applications

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $49,660 to $69,394 per annum (Pay Band 3)

What can GNB offer you:

• Comprehensive benefits package which includes paid vacation, Health and Dental Plan, Life Insurance and the New Brunswick Public Service Pension Plan.
• Free access to Employee and Family Assistance Program (EFAP) and services.
• Career growth, development and continuous learning opportunities.

How to apply:

We encourage applicants to apply on-line at or by mail at the following address by March 21, 2024 , indicating competition number 35-23-0041 . This competition may be used to fill future vacancies at the same level.

Department of Health
Human Resources
4th floor, 520 King Street
Fredericton, NB E3B 5G8
Telephone:
E-Mail: [email protected]

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

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