Deskside Support Services Analyst

TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes. About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model (GNDM), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years. Skills and Responsibilities:

• Install, configure, upgrade, maintain and support desktop systems based on customer service requests and based on Incident Management.
• Develop preventive maintenance procedures to avoid system failures.
• Set user access rights and permissions and create VPN accounts for users.
• Maintain servers, computers printers, and other software and hardware peripherals.
• Perform repairs and replacements of software and hardware peripherals.
• Provide job training to new hires as needed.
• Provide assistance to other Administrators when requested.
• Perform failure analysis and determine corrective action plans.
• Plan and execute allotted work within deadlines and maintain records of daily tasks.
• Oversee inventory management of software and hardware components. Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile. Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.