Funding Supervisor, Hamilton/ GTA, ON

Requisition ID: 198774
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Funding Supervisor supervises and controls a funding unit for a specific area or function within the Bank, specifically, in a Dealer Finance Centre. He/she is responsible for meeting negotiated goals which include customer and employee satisfaction goals, human resource management and operational effectiveness objectives. He/she provides leadership and guidance to a team of funding staff in a manner consistent with the overall Domestic Bank strategy of developing and leading a customer-focused culture while achieving business line revenue and ROEE objectives. This includes a primary responsibility for leading, managing, coaching and training others by focusing on Customer Service disciplines.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provides excellent customer experience by taking responsibility for and ensuring the team successfully meets Service Level Agreements by assessing and assignment of the queue.
• Identify opportunities for team members to achieve key performance indicators and product cycle times by providing relevant feedback and coaching during process observations, coaching, skill building and daily huddles.
• Complete all required daily management reviews/audits, track results and effectively resolve issues.
• Effectively manage the escalation queue within authority limit, documenting decisions, and escalating to manager when needed.
• Responding to requests for information / clarification and providing explanations and rationales for all aspects of work.
• Maintain an up to date knowledge of all business changes such that information can be relayed to team members, improving the day-day efficiency of the Centre.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Dimensions

• Number of direct report 8-15
• Operating hours non standard (7:30 a.m. – 6:30 p.m. Eastern Standard Time). Shift may vary Monday - Saturday. Open most statutory holidays.
• Generally works according to departmental procedures and processes.
• Operates with independence within policies and procedures. Receives guidance from manager.
• Monitors and reviews reports/documentation for a significant part of the day.
• Incumbent work supports all Automotive Sales teams thereby facilitating a maximum sales effort from all potential sources of business / revenue.
• Month-end driven with seasonality, overtime is required during peak period.

Education/Experience

• Excellent communication and interpersonal skills to deal effectively with subordinates and to liaise with other areas of the Bank;
• Excellent organizational skills;
• Ability to work in a face paced productivity environment;
• Strong knowledge of legislative, governance or regulatory rules, Anti-Money Laundering/Anti-Terrorist guidelines;
• Thorough knowledge of the operational guidelines / practices in the division and how it aligns with overall Bank processes / procedures;
• Thorough proficiency in Microsoft Office;
• College or University degree preferred or minimum 2 years related experience in a position of similar responsibility;
• Knowledge of the Automotive Financing industry lines would be beneficial.

Working Conditions

• Work in a standard office-based environment; non-standard operating hours Monday – Friday 7:30am – 6:30pm Saturday 8:00am 5pm.
• Minimal or no travel required.
• Monitors and reviews reports/documentation for a significant part of the day.
• Work can be repetitious, with pressure to meet defined deadlines.
• Constant telephone interruptions.

Location(s): Canada : Ontario : Hamilton
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.