Hozpitality - General Manager - Franchised

Job Number 24093573
Job Category Property Leadership
Location Fairfield Inn & Suites Vernon, 5300 Anderson Way, Vernon, BC, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Hollypark Organization, Inc. (The). The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation, and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiate independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. JOB REQUIREMENTS Guest Services
• Assists associates in understanding guests ever-changing needs and expectations and exceeds them
• Takes a proactive approach when dealing with guest concerns. Is readily available/approachable for all guests. Extends professionalism and courtesy to guests at all times. Performs hands-on duties as needed to deliver guest services.
• Publishes all GSS results in a timely fashion including all GSS forms. Solicits feedback for continuous improvement.
• Develops methods that allows the team to collect more immediate feedback from the guest.
• Responds in a timely manner to Customer Service Department request(s). Associate Team Development
• Ensures daily meetings are taking place. Makes sure that the team is updated on current goals and that barriers to achieving these goals are being discussed and resolved by the team.
• Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwo rk, continuous improvement and a passion for providing service.
• Ensures that associates have the capabilities and training to meet job requirements and expectations.
• Recognizes good team performance on a continuous basis through reward and recognition programs.
• Ensures all associates participate in Brand Specific Service Programs.
• Analyzes GSS results; develops game plan to work on areas of improvement and expand on strengths.
• Ensures training plans are in place and being executed. Assist teams in setting cross training goals.
• Ensures orientation for new team members is thorough and completed in a timely fashion. Essential Functions Financial
• Achieves budgeted revenue and profit goals for both the hotel, balancing cost with associate/guest satisfaction.
• Maximizes revenue through the One Yield and inventory control systems.
• Develops annual budget and capital expenditure plans.
• Seeks to aggressively minimize accidents on property, workmen's compensation and unemployment claims.
• Utilizes to understand financial objective.
• Assists with all accounting functions, including but not limited to accounts payable, accounts receivable, petty cash, payroll, and ordering procedures. Sales and Marketing
• Implements and encourages hotel participation in corporate national sales and marketing programs.
• Stays current on local market conditions.
• Reviews MARSHA Inventory control and selling strategies daily.
• Solicits on a continual basis new business for the hotel. Networks during breakfast hours to assist sales in uncovering new business leads. Becomes involved in community affairs.
• Monitors group block and direct bill processes. Operations
• Audits to ensure the Bistro, guest rooms, public spaces, and grounds areas meet sanitation and cleanliness/maintenance standards following the Marriott required programs.
• Coordinates preventative maintenance programs for hotel equipment.
• Inspects guest rooms daily.
• Trains the housekeeping team for meeting per occupied room goals.
• Covers front desk shifts as necessary.
• Conducts weekly meetings with the department heads to go over hotel topics. Administrative
• Interviews and hires applicants.
• Coaches and counsels associates in a constructive way regarding their concerns and company policies.
• Ensures scheduling of management team includes coverage of weekend and evening hours.
• Ensures that associate performance reviews are timely and complete. General
• Willing to work as hotel demands require (i.e., weekends, holidays, evenings).
• Adheres top all franchise and company procedures and regulations as well as standard operating procedures. Pay and Benefits The salary range for this position is $55,000 to $65,000. This company is an equal opportunity employer. frnch1