Integrated Student Support Coordinator

Date Posted: 06/07/2024
Req ID: 37684
Faculty/Division: University of Toronto Scarborough
Department: UTSC:Ctr-Teaching & Learning
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00051223 : About us: The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey. The Centre for Teaching and Learning (CTL) supports faculty and course instructors in their professional development as teachers, and provides consultations, resources and technology support to enhance learning in their courses and programs. CTL also enhances academic skill development both within and beyond courses through our English Language Development Support, Facilitated Study Groups, Mathematics and Statistics Learning Support, Experiential Learning, and Writing Support programs. This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence ). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Your opportunity: With exceptional customer service and a student-centered focus, you will provide operational, administrative and student services support for the Centre for Teaching and Learning and act as a front-line advisor and triage person. In this role, you will positively interact with students and other visitors in-person, via phone and via email to establish needs, respond to requests, provide academic support. In addition, you will make appropriate referrals to resources, programs and services offered by other UTSC departments and/or community partners; book student appointments; provide information about upcoming events/workshops; demonstrate procedures to students and inquiring faculty. In this role, you will foster a welcoming and professional environment for students and visitors, where confidentiality and privacy is maintained. The Integrated Student Support Coordinator will also recruit and train student staff; collaborate with outside partners within the UTSC community; work with CTL’s Communications Coordinator for outreach and promotion of CTL’s Student Supports; as well as play a key role as a member of CTL’s Student Support Committee. Reporting to the Manager, Finance and Administration, you will work as part of the administrative team and liaise with CTL’s Student Support Coordinators and CTL’s Manager, Educational Innovation and Academic Initiatives. Your responsibilities will include:

• Overseeing day-to-day operational needs.
• Coordinating the recruitment process and training of casual staff (e.g. post, hire, train, and supervise Work Study students for the CTL Resource centre front desk).
• Coordinating staff schedule to ensure proper coverage.
• Develop and maintain procedures.
• Schedule appointments and create and update records.
• Maintain filing system, generate reports and disseminate information.
• Implement plans and process improvements for administrative workflow.
• Write summary reports on programs and services.

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum 5 years’ of related experience working in an administrative support role in a frontline advisor or triage-oriented role.
• Experience supervising students and casual staff.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must have excellent customer service, organizational, interpersonal, problem-solving and team building skills.
• Strong verbal and written communication skills are required, including creating and delivering presentations.
• Experience working with a Student Information Database System.
• Excellent attention to detail with a high degree of accuracy, sound judgement, adaptability and initiative.
• Must be able to motivate others and be a positive team player.
• Must have the desire to meet the needs of a diverse student population with empathy and support.
• Must be able to remain calm and work under pressure despite interruptions and conflicting demands.
• Demonstrated ability to de-escalate students in distress and provide the appropriate referrals.
• Must show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

Assets (Nonessential):

• Experience working with multiple types of student supports
• Knowledge of statistical analysis methods

To be successful in this role you will be:

• Adaptable
• Approachable
• Efficient
• Multi-tasker
• Organized
• Proactive
• Problem solver

Notes:

• A copy of the full job is available upon request from the UTSC HR Office .

Closing Date: 06/17/2024, 11:59PM ET
Employee Group: USW 
Appointment Type : Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 11 -- $73,748 with an annual step progression to a maximum of $94,310. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.  
Job Category: Administrative / Managerial
Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact uoft.careers @ utoronto.ca . Job Segment: Administrative Assistant, Front Desk, Statistics, Equity, Database, Administrative, Data, Finance, Technology USW Staff Appointed Opportunities, Staff Opportunities, All Opportunities

In your application, please refer to myScience.org and reference  JobID 2900720 .