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About GlossGenius
GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.
Over 70,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.
About the Role
Our customers are the core of our business and weâre looking for a Customer Support Expert who will support them throughout their entire customer journey! In this role, youâll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand. Through calls, text conversations and more, youâll prove one-of-a-kind support and build strong, long-lasting relationships with our customers.
You will report to our Customer Support Manager. This role is a remote position and can be based anywhere in Canada. Please note, the hours for this role could be Monday- Friday 10:00am-8:00pm EST or Tuesday-Saturday, 11:00pm-7:00pm EST.
What Youâll Do
What Weâre Looking For
Benefits & Perks
At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.
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